Spring, Texas, United States
As a general manager with over three years of experience, I lead operational excellence at Sky Nails & Spa, a high-traffic salon dedicated to delivering outstanding customer experiences. My core competencies include team training, performance evaluation, and operational streamlining, which have contributed to improved service consistency and client satisfaction. I also oversee inventory management, reducing waste and ensuring uninterrupted service delivery by optimizing vendor relations. My focus on fostering a welcoming and safe environment has earned positive feedback from clients while supporting a high-performing team culture. By addressing customer concerns promptly and professionally, I have strengthened client retention and promoted word-of-mouth referrals. My mission is to enhance operational efficiency and team collaboration while maintaining a strong commitment to service quality.
Lead daily operations for a high-traffic salon with a team of 10+ technicians, ensuring efficient workflow, customer satisfaction, and service consistency. Implemented and supervised employee training, performance reviews, and corrective coaching to support a high-performing team culture. Streamlined inventory management by monitoring usage trends and overseeing vendor relations, which reduced monthly overstock waste and prevented service disruptions. Maintained a clean, safe, and welcoming environment in compliance with health and safety protocols, earning consistent praise from clients. Resolved customer concerns promptly and professionally, contributing to increased client retention and positive word-of-mouth referrals. Successfully balanced multiple responsibilities including scheduling, supply management, team support, and client service in a fast-paced, demanding environment.
Oversaw front-of-house staff, scheduling, hiring, and daily restaurant operations. Led initiatives to sustain business during the pandemic by launching digital ordering and integrating delivery services. Focused on team performance, service quality, and revenue optimization.
· Delivered attentive customer support in a fast-paced restaurant environment while managing multiple. priorities and maintaining service quality under pressure. · Assisted with orders, questions, special requests, and issue resolution to meet customers’ expectations. · Communicated with kitchen staff and team members to maintain service flow and order accuracy. · Managed shift coordination and resource adjustments to maintain operational visibility and service continuity.
Provided ERP implementation and business solution support for clients, with a focus on data migration and platform adoption. Led client discovery sessions, translated business needs into technical requirements, and supported post-implementation training.
Worked on data research and analysis to support business intelligence strategies. Contributed to opportunity analysis and insights for clients, while collaborating on case studies and team-based projects.
· Supported front desk operations including appointment scheduling, customer assistance, payment processing, and daily administrative tasks. · Assisted with coordinating staff schedules and appointment availability during high-traffic business periods. · Helped maintain organized documentation, front office organization, and efficient day-to-day operations.