Vietnam
Vi is an experienced Logistics professional with a demonstrated history of working in the e-commerce and startup environment. She has had track records of designing and setting up delivery network with multiple third party logistics partners. The result of her work allowed her company to offer many delivery options with the cheapest cost to the customers. She's skilled in project management, cost optimization, supplier and partner relationship management, process optimization and people management. She enjoys an environment where she's able to contribute her ideas and opinions in order to improve processes and provide new services and capabilities.
- Managed sellers and 3PL performance, achieved 96% ontime delivery and reduce E2E delivery lead-time from 3 days to 2 days for same province, 5 days to 3 - 4 days for near and far region. - Launched Fast-Delivery Service, increasing 2 days delivery rate from 71% to 84%, while cutting seller processing time by 0.3 days. - Designed and implemented Seller Score tool for performance management. - Built seller handling & cancellation policies, reducing cancellation rate to 2% (↓1.1%). - Launching stock transfer between Tiki’s warehouses, achieved >95% on time from sellers’s request to stock available. - Build new reconciliation processes to reduce compensation processing time from avg 11 days to 7 days. - Responsible for Tiki platform's operational policies regarding operating model and goods handling procedures. - Optimize team manual work from 47.5 hours/week to 32.4 hours/week.
- Built new org chart and team structure for warehouse, built reports to evaluate the performance of the warehouse/transportation, implemented productivity control. Result: 99% ship ontime 1 day - Implemented 3PL allocation for delivery to reduce 14% shipping fee, and achieved 98% delivery on time - Built shipping fee reconciliation & compensation processes with 3PLs to reduce disputes and processing time. - Researched and selected WMS to enhance operational tracking & scalability. - Led new warehouse initiative — from site search, evaluation to final build proposal.
Manage transportation and fulfillment operations of Sociolla Vietnam, including ecommerce, distribution and b2b logistics. Monitor daily operations to ensure SLAs are met. Initiate projects, build processes and tools to reduce cost, improve delivery leadtime and visibility for stakeholders.
Responsible for the entire transportation logistics of Leflair, from supplier pick-up to delivery to customer and return to supplier. - Managed 3PL performance, selection and allocation. Onboarded 4 new carriers to minimize shipping cost and delivery lead time. Reduced shipping cost by 30% and achieved 98% on time delivery rate. - Launched delivery within 2-hour service, and achieved 97% on time delivery rate. - Launched drop off return service allowing customers to return at convenience stores around the country. - Launched on demand service for supplier pickup and reduced pickup lead time by 1 day. - Implemented vendor evaluation process. Evaluated and procured packaging materials from multiple vendors and reduced packaging cost by 35%.
Responsible for operations performance of key suppliers, including delivery lead time and cancellation rate. - Established good relationships with suppliers to understand their internal operational issues. - Design process with suppliers to eliminate warehouse and logistics issues to enable faster delivery lead time. Increased supplier on time delivery rate by 80%.