Paris, Île-de-France, France
Vice President of Strategy for Lionbridge's Language AI business, the leader in global content solutions at scale. I'm a Chief Product Officer, Chief Digital Officer or Chief Operations Officer for knowledge-driven businesses. I lead the complete knowledge value chain, from technology choices and vendor sourcing to data production, editorial, processing, delivery, and product design, product management and product development. 💕 I love customers who need insights to make business-critical decisions. 🚀 I upgrade product portfolios and development organizations to integrated Agile solution teams delivering value continuously. 💡 I integrate legacy organizational and knowledge silos as customer-focused teams that nurture innovation. 🗞️ I lead and transform operations that deliver information-rich products. 🎙️ I turn expert teams into powerhouses of operational solutions. 📊 I use strategy, data, business process analysis, automation, AI, LEAN/Agile/SAFe and C/UX to enable sound decision-making for value creation. ~~~~~//~~~~~//~~~~~//~~~~~//~~~~~//~~~~~ The industries, users, businesses and workflows that I know very well are: 📚 Information services, knowledge industry, content management, knowledge curation, information management, information-based businesses, professional publishing 🛠️ Product development, User Experience (UX), LEAN and Agile software development, Scaled Agile Framework (SAFe), Scrum, Agile@scale 💕 Customer intimacy, user journey mapping, customer research, fake-door marketing, design thinking, customer needs and pain points ⚖️ Legal industry, LegalTech, legal practice, law firms, corporate legal departments, in-house legal counsels, in-house lawyers 🔎 Search engines, insights discovery, knowledge modeling, search intent discovery, expert solutions, Search Engine Optimization (SEO) 🌱 Business Process Transformation, Management consulting, Outsourcing, Offshoring, Digital Transformation
Driving innovation, requirements discipline and rational delivery across all developments teams to realize Lionbridge's AI-first and tech-led strategy.
I do my best to understand how to navigate the AI revolution, capture market share, and lead teams to embrace the new opportunities.
Lionbridge partners with brands to break barriers and build bridges all over the world. For more than 20 years, we have helped companies connect with global customers by delivering marketing, testing and globalization services in more than 300 languages. Through our world-class platform, we orchestrate a network of 500,000 passionate experts in 5,000-plus cities, who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ customers. Based in Waltham, Mass., Lionbridge maintains solution centers in 27 countries.
As a customer-driven Product and Operations leader, I discover and deploy strategies that maximize the value of information for professional decision-makers and knowledge workers. Focusing either internally for organizational efficiency improvement or externally for product development, I clarify and socialize the drivers of business value to surface the most valuable opportunities. Using a thorough understanding of legacy organizational dynamics and business processes, I identify and enlist the right people across the organization into purposeful teams that deliver concrete, meaningful and lasting change. I am recognized as a rational leader who inspires people to realize untapped potential in an Agile context. In my next role as the head of Product or Operations in a B2B knowledge business, I will transform how the organization curates, manages and monetizes knowledge throughout the supply chain to improve decision-making, create business value and optimize risk.
I created and led a large international team of marketers, experts and developers to launch the global development of Legal Analytics products. - Enable and socialize: performed business process costs and efficiency analysis, assembled and operationalized new team - Consolidate business expertise: ran international workshops, led knowledge model capture - Customer intimacy: fake-door, interviews, quantitative surveys, qualitative workshops, cognitive workflow mapping - Product design: LEAN UX, Business Model Canvas, previously unexplored user journeys - Product development: rolled out Agile/SAFe to international cross-business-unit teams - Product management: mobilized global marketing team, addressed a mix of shared and custom requirements - Technology: API-driven development, NLP + data + AI, reusable assets across markets
I transformed the digital information supply chain from legacy to digital-first publishing and created the online products unit. - User Experience: introduced new modalities for customers and prospects to receive information and timely insights to do their jobs better, established content ecosystem and single-source of information - Time to market: enabled real-time publishing of new analysis and primary content - SEO: drove significant traffic and established authority on relevant subjects, upgraded editorial content for SEO - Marketing: developed product-based CTAs, new business models - Data: enabled qualitative analysis of usage, combining subscription and usage data - Partnerships: established relationships and partnerships with AI vendors and start-ups
I launched and led content technology innovation initiatives across the group, ran information management-related development programs in several Business Units, and created the seminal global network of semantic technology experts to enable product platform evolution and portfolio growth.
I created an information management and editorial operations consulting business unit that helped clients manage and better exploit their content using technology and BPO.
I created OtherNations as the brand under which to provide professional services to help companies manage their non-domestic product and content release cycles.