Dallas, Texas, United States
Strategic IT Leader with a proven track record of delivering complex infrastructure and security solutions within highly regulated environments. I bring an analytical approach to technology management, specializing in cost optimization, ROI analysis, and federal compliance. > Throughout my tenure in county government and corporate sectors, I have successfully: Designed technology roadmaps aligned with evolving global business needs. Optimized business processes to drive operational efficiency. Spearheaded AI integration as a practical tool for organizational advancement. I am committed to building resilient IT foundations and developing the leadership talent necessary to maintain them.
Developing AI Compliance ISO/IEC 42001 Certification Checklist as a corporate framework for AI Framework Management. Designs, builds, and plans deployment of AI infrastructure to support AI development teams, with a specialization in next-generation data center capacity planning and build methodologies.
Network Infrastructure Projects AISERA AI Chatbot Automation Implementation of AskClark Chatbot to address password resets, password changes and provisioning of new users & deprovisioning of users in accordance with Corporate Security Protocols. Design, refinement and integration of SSO via OKTA authentication and objective to reduce number of ServiceNow incident tickets from 600 monthly for password assistance to 100 monthly. Tanium Deployment - Endpoint Client Cloud-based management of 6,500 devices in the Clark County, NV Domain. Approximately 98% of devices are reporting in real-time and scanning every 24 hours. PRI-SIP Migration for all Clark County, NV Dial-In (DIDs) for 11,500 numbers from PRI protocol to SIP protocol to take advantage of lower costs. Utilized Lumen CSR and portal for line-by-line description, addresses, and transition details. Accomplished with Telecom and Change Management to reduce the impact on all telecom users. Google CCAI (Elections Deployment) Deployed Google Contact Center AI technical solution to support the upcoming Presidential Election in 2024. During critical support days (September 2024 to November 2024, over 10,000 calls daily with minimal ServiceNow incidents (two). Network Infrastructure Technical Project Management 1. Documentation of Data Center Operations/Routing and Switching, and COMPUTE/Storage high level functionality. 2. Build Process Management and Process Review & Optimization of Automation opportunities. 3. Data Center Modeling to include Core and Expansion Data Center Builds. Organizational Change Management 1. Change Documentation 2. Change Process Overview 3. Change Management Policies & Procedures 4. Emergency Change Operational Guide 5. Executive Decision Management Modeling of Change Management
Managed Lab Services as lead for Tier III support in addition to offshore teams ( India & China) to support an annual revenue of $500K.
CISCO WebEx Data Center Builds Manager, lead effort to update existing and new construction of CISCO WebEx Data Centers worldwide. Managed all aspects of builds from initial engineering review of capacity request, data center rack & stacking, Network provisioning, Storage & COMPUTE configurations to Final capacity release.
Harmon Battle and Freeman LLC is a partnership founded to provide management consulting to assist businesses in implementing technology as a value added to their business operations. The partnership has successfully executed feasibility studies, efficiency reviews, emerging technology planning and assessments. The core practices of the partnership include; 1. Program - Project Management 2. Organization Change Management 3. Training Program Development 4. Business Operations Acquisitions and Expansions 5. Legal Accounts Receivable Services (LARS) 6. Vendor Management Systems 7. Business Development. RFP, RFQ and RFI 8. Network Infrastructure Assessment 9. Cyber security Network Infrastructure Assessment 10. Cloud Systems Integrations (Amazon Web Services) 11. Public / Private Cloud Strategic Planning 12. Budgetary Accountability Fiscal Year Accomplishments 1. Saved a Health care Provider an annualized Capital Project Expense of $2.5 Million dollars by implementing a cost savings $500K technical solution to support PCI DSS Compliance. 2. Migrated an Enterprise Network Infrastructure within six (6) months to establish new IT Operations and Support for a 24X7X365 Hospital Network. 3. Deployed over 3,500 node Wireless network as part of the Enterprise Wireless Network Upgrade. 4. CISCO 65XX Model (100 Pair) upgrade of Core Switches to address Bug Fix and Hardware Chassis Replacement. 5. Payment Card Industry - Data Security Standard Compliance (PCI-DSS) projects for Banking/Financial and Health Care providers. 6. Technical Documentation standardization for all Project Phases