Luxembourg, Luxembourg, Luxembourg
Result-driven professional with extensive experience in Incident Management, Compliance (AML/KYC), and process optimization. In my current role as Incident Manager, I lead major incident resolutions, ensure rapid recovery, and integrate technology-driven improvements to enhance operational efficiency. Key strengths include: Managing critical P1 cases to minimize downtime. Implementing AML/KYC processes, NIS2 compliance and mitigating risks. Driving initiatives to improve workflows and team performance. Aligning cross-functional teams with organizational goals. Certified in Lean Six Sigma, ISO/IEC 27001 Information Security, and ITIL. I bring a strong technical foundation and multilingual communications skills (English, Lithuania, Russian and basic French). I am to leverage my expertise to contribute to organizational resilience , drive innovation, and deliver impactful results in dynamic and challenging environments. I am both autonomous and a team player who is detailed oriented and open minded. Time management, management, administration, critical thinking, structured approach, consensus, communication and organizational skills. Compliance with AML, KYC requirements and guidance. Obtained DeVry University certification in Cyber Security; Cofense certificates in different parts.
Led Major Incident Management: Directed P1 critical incident management, ensuring rapid resolution and minimizing operational downtime to protect business continuity. Post-Incident Reviews: Conducted comprehensive post-incident analysis to identify root causes and implemented preventive measures, reducing repeat incidents. Regulatory Compliance Integration: Maintained adherence to AML and KYC regulations, incorporating compliance best practices into incident response workflows, following NIS2 Compliance Requirements. Technology-Driven Process Improvements: Spearheaded technology integration initiatives to streamline process, enhance operational efficiency, and improve team performance. Collaboration: Collaborated with cross-functional teams to ensure alignment with organizational goals.
Streamlined Procurement Processes: Managed equipment purchases and vendor relations, achieving cost efficiency and ensuring timely delivery to meet operational needs. Purchase Order Management: Create, track, and manage purchase orders to ensure that goods and services are procured in a timely manner. Inventory Management: Monitor inventory levels to ensure that necessary supplies are available while minimizing excess stock. Supplier Relationship Management: Build and maintain relationships with suppliers, addressing any issues or concerns that arise during the procurement process. Compliance and Risk Management: Ensure that procurement activities comply with company policies, legal regulations, and ethical standards, while also identifying and mitigating risks associated with suppliers. Sustainability Initiatives: Implement sustainable procurement practices that align with the organization’s environmental and social responsibility goals. Cloud Service Implementation: Oversaw the deployment of cloud services, including order placement and coordination with service providers to maintain seamless IT infrastructure operations. Financial Accuracy and Compliance: Conducted meticulous invoice verification, ensuring data accuracy and adherence to financial protocols (AML/KYC alerts). System Functionality Improvements: Identified and reported bugs in the C.Sign - document signing application, collaborating with technical teams to resolve issues and enhance software performance.
Supported day-to-day operations, including email correspondence, meeting scheduling, and task management. Maintained accurate financial records and managed data entry using accounting software. Oversaw social media account updates and assisted in onboarding new employees.
Strengthened Regulatory Compliance: Investigated and resolved AML/KYC alerts, ensuring full compliance with regulatory frameworks and mitigating risks to operational integrity. Incident Monitoring and Resolution: Supervised real-time monitoring consoles, including ServiceNow environments, promptly identifying and resolving critical system anomalies to maintain performance stability. Optimized Business Systems: Conducted in-depth business systems analysis to identify inefficiencies, leading to tailored workflow improvements and increased operational efficiency. Technical Problem-Solving: Delivered technical troubleshooting and support for business-critical applications, improving system uptime and user satisfaction. Streamlined Documentation Processes: Designed and implemented UML diagrams to enhance workflow clarity and improve system documentation for cross-functional teams.
Collaborated with stakeholders to develop tailored solutions addressing business needs and operational challenges. Contributed to process improvements that enhanced efficiency and streamlined workflows. Gained hands-on experience in small-scale project management, including risk identification and mitigation.
Managed staff schedules, recruitment, and training in a facilities company. Maintained service quality and resolved operational issues efficiently.