Greater Barcelona Metropolitan Area
-Serve as the primary bridge between clients and technical delivery teams, ensuring high customer satisfaction for Adobe Experience Manager - Proactively identify, troubleshoot and resolve complex technical issues related - Deliver timely and effective technical support, root cause analysis and incident resolution in fast-paced enterprise environments. -Collaborate closely with development, system engineeer and client teams to maintain system stability and optimise performance. - Provide clear communication and guidance to clients throughout the support process, managing expectations and building strong relationships.
- Delivered high-touch support and relationship management to VIP clients. - Handled complex escalations and acted as a bridge between players and internal teams.
Subject Matter Expert Physical Claims