United States
Accomplished account manager with 5+ years of experience within the retail, advertising and technology space. Recognized for a track record of driving results for my teams and accounts, implementing scalable solutions and cross-functional collaboration.
Amazon Autos is building new discovery and shopping products that connect customers with their new vehicle of choice. We’re developing new customer experiences and seller tools to support the entire vehicle discovery and shopping journey in Amazon’s online store. We went live to the public December 2024. Within my role I support new dealership onboarding & ongoing support as they are live, resolving escalations and defects, working with partner teams to scale out solutions and strategize growth opportunities. Account Management main point of contact for issue intake process, seller issue triage, paragon, and customer support partnership
Managed 8-11k+ small-to-medium sized vendors at scale and directly managed 30+ vendor partners across 15+ categories while owning cost strategy, brand registry, catalog prioritization and subscribe and save initiatives across the team. Accomplishments - Outperformed my peers (#1 of 6) in GMS growth and vendor engagement - Decreased team-wide top ticket driver by 17% and decreased average SLA by 50% through workflow improvements, further scaling out the learnings into a knet training that has been taken by 300+ individuals within retail - Created 23 workflows and conducted 4 team trainings - Mentored 4 L4/L5 new hires as an onboarding buddy and facilitated 8 case study sessions across 20+ new hires - Conducted 5 interviews as an interviewer
In 2021 Amazon Advertising launched the Local Advertising business by partnering with local media partners to make Amazon Ad products available to local advertisers. I managed campaign fulfillment and ad strategy for up to 100 campaigns at a time while partnering with the largest media partner on the team, accounting for 55% of the team’s total campaign volume Accomplishments - Increased campaign on time completion rate by 31% in 3 months - Optimized the campaign set up process resulting in 12.5 saved person hours per week across the team
Managed 10+ vendor businesses on Amazon's Seller and Vendor Central • Maintained and built strategies related to vendor partners' online presence, including inventory & sales analysis, merchandising, and content • Coordinated with the internal advertising team to develop strategy and analyze results • Developed and executed quarterly plans related to marketing, sales and inventory management
Oversaw Tariff Management across US Hardlines’ 20+ category teams - Tracked all tariff-related costs and managed tariff categorization - Released and managed tariff messaging to Vendors within Vendor Central - Led weekly office hours and lunch & learn sessions
• Owned and monitored end-to-end cash process for 6 retail stores • Reviewed store accounts, identified discrepancies & worked to root cause them • Worked with cash transit vendor for escalated or ad-hoc pick ups • Managed the gift card inventory
• Supported Senior Buyer's multi-million dollar portfolio • Built and curated 10+ events a week • Managed 50+ external vendor relationships • Owned event set up processes and timelines • Negotiated buying terms for new and existing products to maximize demand and margin • Collaborated with cross-functional teams to ensure event’s creative needs were met • Priced products to optimize demand based on product cost, sell-through, and margin • Ensured Data Entry Specialists had completed all tasks necessary for event launch (comp shop, upload & match, dropping images) • Analyzed customer feedback and quality ratings to improve the overall quality of product • Worked with Vendor Operations and Accounts Payable to resolve purchase order, shipping, and accounts payable issues • Analyzed sales data and vendor performance to identify ways to grow the business • Served as subject matter expert (SME) for drop-ship vendors
Worked across two different teams in contract roles Amazon Go -- • Assisted with back-end support for the Amazon Go technology platform • Provided direct feedback to product owners and software developers to improve our tools • Participated in process improvement initiatives Digital Music Operations -- • Supported Amazon’s Digital Music experience through creating and upholding metadata standards • Managed the daily quality control of content, prioritization of work queues, and auditing and editing music metadata