Greater Vancouver Metropolitan Area
PMO & Program Management Leader experienced in overseeing large technology portfolios and leading cross-functional teams in consulting environments. I currently serve as PMO Team Lead managing the governance and delivery oversight of 300+ active technology projects across 14 countries in Latin America for a global cloud solutions company. My work focuses on portfolio management, delivery governance, financial oversight, and stakeholder alignment, ensuring project execution supports both business performance and client outcomes. I hold a Business Administration degree (graduated with honors), completed PMP® training, and I’m a Certified Scrum Master and Six Sigma Yellow Belt. In 2024, I received the company’s global recognition award and participated in an international leadership experience in Thailand.
Lead a regional Project Management Office overseeing a portfolio of 300+ active technology projects across 14 countries in Latin America, ensuring governance, delivery consistency, and financial performance across consulting and cloud initiatives. • Provide strategic portfolio oversight, aligning project delivery with financial performance and organizational objectives. • Lead and mentor a team of Project Managers delivering technology and cloud consulting initiatives across the region. • Oversee portfolio financial performance including forecasting, backlog management, revenue recognition, and margin monitoring. • Partner with executive leadership, sales, and consulting teams to align delivery strategy with client expectations and regional business goals. • Implement reporting frameworks and dashboards to enhance executive visibility of portfolio health, delivery performance, and operational metrics. • Drive PMO governance and continuous improvement initiatives to strengthen delivery standards and operational efficiency.
Managed technology consulting projects supporting cloud and digital transformation initiatives. Coordinated cross-functional teams including consultants, sales, and technical stakeholders. Monitored project scope, risks, and financial performance to ensure successful delivery.
Supported Project Managers in coordinating project schedules, documentation, and delivery activities. Assisted with invoice processing and financial documentation for project billing. Maintained project documentation and supported PMO reporting processes.
• Managed client relationships, ensuring satisfaction and fostering long-term partnerships. • Identified potential clients and business opportunities, aligning solutions with customer needs. • Oversaw renewal processes for Microsoft, Oracle, and other software licenses. • Assessed client requirements and recommended tailored services, negotiating sales terms to secure agreements. • Prepared and administered sales contracts, ensuring compliance with company policies and timelines.
• Coordinated and executed the company’s market entry project into Costa Rica, including office setup, vendor selection, and operational readiness. • Planned and managed international visits, corporate events, and engagement programs, ensuring alignment with organizational goals. • Led cross-functional coordination with internal teams and external stakeholders to deliver activities on time and within budget. • Designed, implemented, and optimized administrative processes, improving efficiency, quality control.
• Delivered high-quality customer service in the government telecommunications sector. • Coordinated cross-departmental projects between operations and sales, ensuring timely resolution of service requests and escalations. • Led process optimization efforts to reduce resolution times and improve customer experience. • Developed and implemented loyalty strategies and communication plans for high-value clients.