Ashfield, Western Australia, Australia
I have over 6 years of experience in education and operations, developed at ComSchool, Brazil’s largest e-commerce and digital marketing school. During this time, I coordinated teachers and moderators, organized academic events and technical visits, supported students and ensured operational efficiency with a strong focus on student experience. I am skilled in student experience, customer support, operations coordination, event planning, cross-cultural communication and program coordination. Recognized for my ability to organize processes, solve problems quickly and create welcoming environments for both students and teachers. In Perth, I remain connected to the field by organizing social events for the Brazilian community, strengthening cultural integration and creating spaces of belonging. I am now seeking to apply my background in international education, student services and customer success, contributing to make each student’s journey in Australia lighter, welcoming and transformative.
- Designed and executed end-to-end social and corporate events (weddings, anniversaries, themed celebrations, Carnival, year-end parties), managing logistics, budgeting, supplier negotiation, and emotional client care. - Led the production of a large-scale Festa Junina for Brazil’s largest fashion company, overseeing show scheduling, stage and lighting design, decoration, catering, and post-event operations. - Organized innovative online experiences for niche audiences, including a legal summit in the metaverse and gaming community events, creating immersive user journeys that combined entertainment and learning. - Managed all aspects of entrepreneurship: financial planning, team recruitment, supplier contracts, task delegation, and quality control, ensuring flawless execution and client satisfaction.
- Delivered student support and customer experience services, ensuring high satisfaction and fast problem resolution. - Coordinated daily operations, including teacher scheduling, academic planning and classroom management. - Organized and managed academic events and technical visits, connecting students with leading e-commerce companies. - Recruited, trained and managed teachers, moderators and academic staff. - Supported the development of new courses and programs in digital marketing and e-commerce. - Built strategic partnerships that enhanced the student journey and strengthened market connections. - Implemented process improvements that reduced costs and optimized the overall learning experience.
- Supported recruitment, selection and onboarding of expert instructors in the digital market across multiple campuses in Brazil. - Assisted in the student experience team, ensuring quality in day-to-day operations. - Coordinated academic schedules and course calendars for São Paulo, Rio de Janeiro, Campinas, and Paraná units. - Managed relationships with professors and external partners to organize technical visits and academic events. - Provided support in content curation and alignment of learning materials. - Maintained calendars, class recordings and virtual classrooms updated on the digital platform. - Contributed to the implementation and improvement of the school’s mobile app. - Recognized for charisma, sense of humor and strong problem-solving skills in handling daily challenges.
- Delivered customer service for high-end (Segment A) clients, ensuring premium and personalized care. - Managed office supplies and reception of dental instruments and consumables, supporting daily clinical operations. - Led the logo redesign and coordinated meetings for content production, strengthening clinic branding and promotion. - Handled client communication via WhatsApp, providing clear guidance and fast responses. - Created digital marketing materials for special campaigns, FAQs and educational content, increasing patient engagement and loyalty. - Developed personalized outreach strategies for potential patients, boosting treatment initiation rates. - Applied Design Thinking methodologies to identify and implement improvements in customer service and administrative workflows.
- Coordinated community events from small gatherings (40 people) to large-scale projects (up to 1,000 attendees), including logistics, promotion, partnerships and volunteer management. - Engaged with local businesses, schools, hospitals and city representatives to build partnerships and deliver free community services. - Managed social media promotion, institutional marketing and outreach campaigns to strengthen visibility. - Supported youth programs, including recruitment and selection of apprentices, and delivered customer service to participants and partners.
- Supported administrative operations in a multinational environment, ensuring accuracy and compliance in documentation processes. - Assisted in the request and control of documentation for new and pre-owned vehicles acquired by the company. - Collaborated with internal teams and external partners, facilitating workflows and improving efficiency.