Horley, England, United Kingdom
Assisting my manager with day to day tasks with the running of the Beauty department online. Reported on trade and weekly successes we had to the wider team leadership and the department. Created emails for brand launches and new product launches to help drive sales across the department.
As a Department Manager at Marks and Spencer PLC, I was responsible for overseeing all operations within the department. I led and managed a team of employees, ensuring the achievement of department goals and targets. My role involved scheduling, inventory management, and customer service. I implemented strategies to improve performance and maintained a positive work environment. Additionally, I enforced company policies and procedures to ensure compliance.
As a Customer Assistant at Marks and Spencer, I provided excellent customer service by assisting customers with their inquiries and needs. I ensured a positive shopping experience by addressing customer concerns and resolving any issues that arose in a timely and efficient manner. Additionally, I maintained a clean and organised store environment, restocked shelves, and operated the cash register with accuracy. While being a customer assistant I completed bureau training providing me with the skills to handle large quantities of foreign currency as well as build rapport with travelling customers.
Developed and maintained relationships with customers, resulting in a high rate of repeat business. Prepared and served food to customers, ensuring high standards of presentation. Coordinated food preparation and delivery to ensure timely service, resulting in a high level of customer satisfaction. Help to run outside catering at Sutton United FC providing fast food served to customers with a quick turn around time.