Indonesia
With a Bachelor's degree in Business Administration and Management from Universitas Kristen Satya Wacana, my journey has led me to Deel as an APAC Senior Revenue Operations (RevOps) Associate. At Deel, I support our senior business leaders by becoming a business partner to bridge data and revenue growth by leveraging my proficiency in Salesforce, Looker, and Sales analytics tools ensuring operational excellence across go-to-market functions. My role encompasses forecasting, quota setting, workflow creation, process documentation, project management, territory setup, GTM Analytics, all while supporting JIRA tickets within stringent service level agreements. Collaboration is at the heart of what I do, working alongside sales, marketing, sales development, and customer success to refine processes and drive efficiency. I'm committed to nurturing the robust infrastructure that supports Deel's expansive growth trajectory.
- Support the Revenue Operations team with day-to-day operations, primarily in Salesforce, while working with stakeholders across our GTM function (e.g. Sales, Sales Development, Customer Success, Marketing) - Manage user administration, assignment, enhancement, permission, data migration, workflows, and processes in Salesforce and other systems owned by Revenue Operations team - Create and maintain documentation for process, procedure, network infrastructure, project planning, and user education - Manage JIRA ticket requests with responses and solutions that meet SLAs set by the business - Perform basic support, troubleshooting, administrative, and bulk data upload tasks - Partner and collaborate closely with cross-functional teams (e.g. Sales, Growth, Product, Engineering, Data, Marketing, Data, Customer Success, and Finance) on implementing initiatives that drive revenue - Conduct regional level analysis to support revenue stakeholders in APAC such as MoM revenue, BoB, and TAM - Assist the Sales Development organization with process enhancements on prospecting and handoff to AEs - Manage RoE (Rules of Engagements) through cross region, department, and teams to improve customer experience - Support forecasting and strategical plans with Heads of Sales, Country Leaders, and Sales Managers within APAC
• Conduct market research, gather client insights, collect and organize feedback from various sources • Develop, maintain and execute automated data analytics reports for management. (Reporting to Head of Sales) • Management of online/offline demand generation tools and campaigns. (Reporting to Head of Marketing, and managing 3 interns) • Working with other departments to coordinate martech automation tools to increase the scale of demand generation. • Coordinate with other departments to align end to end processes (reporting to Head of Sales, Head of Operations, and CEO) • Develop customized data analytics for sales and marketing pipeline to assist in identifying market trends, and suggesting system improvements to achieve efficiency in lead handover and routing goals. • Spearheading lead generation project for Indonesia, Thailand, Singapore, Malaysia, and Philippines • Mentoring interns on lead generation and data analytics projects for 4 channel partners and direct sales (Zapier) • Technical Admin for Hubspot
-Data Mining, Data Cleaning, and Data Segmentation for Data Analytics using SQL in google query -Market Research -Marketing and Sales Data Visualization -Cold Callings -Google Analytics for Marketing Data Insights -Spearheading Lead Generation project for 5 countries. -Intern mentoring
-Built Audit Process for 4 Exchange products to ensure customer-centric standards are delivered for quality experiences -Implemented Audit Process based on International Control Board -APIP Consultations for AIESEC Indonesia Network -Auditing 4 exchange products for 26 Local Committees in AIESEC in Indonesia
The oGV department is in charge of coordinating the journey of youth in volunteer projects in international scopes. This job allowed me to explore the international relation side of AIESEC in ensuring project management, attraction activities, and operations of the Global Volunteer function from the IR perspective. - SnD Management for projects between 6 partnering countries - SOP Implementation - Internal Audit for 26 LCs in the oGV product - Coordinated 4 Internal Attraction Webinars with partnering country - Monthly Attraction Activities to prepare LCs for IR partner project marketing - Agenda Manager for Lead Nurturing Event in a form of a National Virtual Conference for prospects in the upper funnel -National Education Cycle Facilitator
-B2B Sales Process Building -Sales Capability Upscaling and Identification -Sales Metrics Identification