Brussels, Brussels Region, Belgium
• Empathetic Leader: Passionate about empowering teams and fostering collaboration. • Creative Problem-Solver: Think outside the box with innovative solutions. • Results-Driven: Focused on delivering value and maximazing impact. • Adaptable: Comfortable in dynamic environments • Agile Enthusiast: Advocates for Scrum methodology and iterative, fast-paced settings. • Cause-Driven: Motivated by creating meaningful change "Leadership is not about being in charge. It’s about taking care of those in your charge." Simon Sinek
CONTEXT - Why: Revamping the Customer Web Interface to increase user adoption by modernizing the user experience and reduce support tickets - Where: Variable data management for multichannel processing - What: Client portals - Who & How: Leading a dedicated cross-functional team (4 FTEs) using the Scrum framework KEY ACTIONS & LEADERSHIP - Product Vision: Defined and shared a clear vision for the Customer Web Interface, ensuring close alignment with the Sales & Marketing Director - Cross-Team Synchronization: Coordinated the front-end vision with the backlogs of other impacted teams, identifying dependencies early to enhance overall autonomy - Agile Enablement: Implemented a robust Story Mapping approach to foster team focus, shared understanding, and clear goal setting - Stakeholder Management: Actively managed expectations and mitigated risks across a wide range of stakeholders (Marketing, Operations, Customer Support, Sales, and end-users) - Innovation: Leveraged AI tools to rapidly generate usable mockups, easing team alignment and accelerating the discovery phase - Culture: Acted as an Agile Ambassador, promoting transparency and continuous value delivery KEY OUTCOMES (IMPACT) - Strategic Alignment: Established a clear Product Vision and comprehensive Story Mapping, aligning Sales, Marketing, and Tech to successfully onboard new clients - Cross-Team Autonomy: Eliminated delivery bottlenecks by proactively mapping dependencies and utilizing mockups, granting impacted teams the autonomy to execute in parallel - Transparency & Predictability: Bridged the gap between strategy and execution through a fully traceable Confluence-to-Jira ecosystem, bringing much-needed visibility and predictability to the business
Trust the Journey, Expand the Possibilities.
CONTEXT - WHY: limited sales efficiency and data quality due to fragmented systems, outdated technology, poor integration, and lack of field-ready tools - WHERE: Leading B2B e-voucher provider - WHAT: full Client CRM, replacing two outdated systems with a unified, scalable, and business-aligned solution based on Salesforce Three pillars guided this transformation: - Integrity – Secure, scalable, and efficient tech - Agility – Standardised processes and better UX - Empowerment – Data-driven tools and long-term business value ENVIRONMENT - WHO: Part of a cross-functional leadership team, impacting 7 Value Stream Teams (delivery), 2 Product Teams (requirements), 2Capability Teams (expertise and tech leadership), and 1 Platform Team (architecture) - HOW: Agile project management across delivery, product, architecture, and executive layers CONTRIBUTION - Coordinated delivery teams from design to go-live. - Co-created and communicated product vision across all levels. - Facilitated workshops (refinement, dependencies, alignment). - Rolled out story mapping and Agile best practices. - Worked closely with C-level sponsors (CEO, Sales Director, Marketing Director, IT Director) RESPONSABILITIES - Delivered project in 3 phases: on time, on scope, on budget - Defined scope, strategy, and delivery milestones - Ensured alignment with teams, PMs, Key users, and sponsors - Led risk management and backlog prioritisation - Led cross-disciplinary teams and domain experts - Managed stakeholders (Sales, Marketing, Suppliers) - Oversaw budget and acted as Agile Ambassador RESULTS - End-to-end story mapping and structured backlog. - Go-live achieved 1 month early. - Prioritised, refined, and structured product backlog for maximum clarity and delivery flow - Vision and delivery forecasts in place. - Dependencies clarified, autonomy improved. - Full documentation in Figma board and Confluence, linked to Jira. - Smooth handover ensuring continuity post-mission.
CONTEXT - Why : Group Mobile App implementation and highly strategic project within IT to build strong enablers for the future - Where : Evoucher providers for companies - What : User portals ENVIRONMENT - Who : team of 9 people - How : Scrum framework CONTRIBUTION - Coordinate Global Mobile Application implementation - Build and share product vision through the team and beyond - Create focus within the team - Improve Agile ways of working. - Put in place story mapping approach - Work closely with the IT Director Finland RESPONSABILITIES - Validate the Product Scope with the team, key users, Product Managers and Business Sponsors - Convey vision and goal through the backlog management and prioritisation in order to create value - Manage and mitigate risks - Manage Stakeholders (marketing, operations, customer support, sales, 4 suppliers, other IT teams) - Ensure delivery validation - Manage budget constraints - Act as an Agile Ambassador RESULTS - Story Mapping for the whole project and interactions with all parties - Product Backlog Prioritized and refined - Product Vision and Burnup with landing date estimated - Dependencies identified and interface defined (Raml) to enhance autonomy for all the parties - Documentation in Confluence with direct links to Jira Backlog - Handover with ICT Director allowing him to follow-up the project autonomously
I train, facilitate, create content and develop learning journeys for the Wemanity Learning Center. My favourite subjects : Scrum Framework, Product Owner, Scrum Master The Wemanity Learning Center helps your human capital to acquire new skills, a new mindset and new forms of leadership to create sustainable transformations.