Greater Milwaukee
Experienced Freight Broker with a demonstrated history of working in the transportation trucking industry. Skilled in Negotiation, Freight, and Coaching. Strong sales professional.
* Procure carrier services, negotiate rate structure & book freight cost effectively. * Build carrier relationships via phone, posting services (DAT, Internet Truckstop, etc.) and any other methods needed. * Source and negotiate with carrier base to move available loads (truckloads, flatbed, intermodal, etc.). * Manage lanes and quote new lanes when requested. • Maintain communication with customers regarding changes in pickup and delivery schedules, and/or service failures. * Properly document orders in system and adhere to performance metrics.
*Respond to customer and prospects requests and complaints providing product and service information via phone, email and live chat. *Call prospects and customers to follow up on quotations and leads generated from digital campaigns, tradeshows, advertisements, mailings, etc. *Generate quotes and respond to bids, addressing customer specifications. *Maintain appropriate inventory of EverWhite supplies (brochures, samples, etc.). *Perform quotation order preparation and entry into computer system. *Identify, research, and resolve customer complaints. *Work with customer and Graphics Specialist internal and external to develop custom graphics and custom graphics changes. *Maintain CRM (Customer Relations Management) databases. *Maintain filing system and prospects, and customer emails. *Communicate with Sales & Service Manager to alert of trends, issues, concerns and process improvements.
*Answers incoming calls from clients, therapists, payers, and ATPs. *Processes new order intakes efficiently and effectively *Uploads order files for ATPs. *Requests, collects, and reviews order documents to include Functional Mobility Evaluation (FME) and Letter of Medical Necessity (LMN). *Communicates with all staff involved in order processing to allow for the most effective flow of orders being processed. *Conducts research of related equipment on vendor websites. *Is familiar with all of the products and services that Numotion provides