Greater Ocala Area
As the Director IT of End User Computing at Pitney Bowes, I oversee the delivery and operations of workplace services, such as deskside Engineering (SCCM, Intune, Jamf), Deskside support, Service desk support, collaboration tools such as M365 services. I have more than 20+ years of experience in IT infrastructure service delivery, end-user computing operations and engineering, and service desk operations. I have supported various industries, such as manufacturing, distribution, insurance, financial services, customer service, health care, medical devices, pharmaceutical, oil and gas. My specialties include workplace services, service management, IT service delivery and operations, and collaboration tools. I am also an IBM Certified Associate System Administrator and have completed certifications in business etiquette and managing office politics. My mission is to provide exceptional customer service and user experience to all internal and external stakeholders, and to enable business growth and innovation through effective and efficient IT solutions.
• Oversaw IT Service Desk operations and End User Computing initiatives, enhancing user experience across the organization. • Managed M365 and Video Conference Infrastructure, leading to a 70% increase in remote collaboration efficiency. • Implemented Citrix Virtualization Environment and DEX Tools (NexThink), improving system performance and user satisfaction metrics.
Accountable for end-to-end EUC service delivery for a major global manufacturer of coffee, soft drinks, oil & gas products covering 150k+ endpoints and $15M USD in annual budget.