Brisbane City, Queensland, Australia
- Multichannel Fulfillment & Service: Managed high-volume Click & Collect workflows and front-end Point of Sale (PoS) operations, ensuring accurate order processing and a seamless transition between online and in-store customer experiences. - Inventory Optimization (Down-fill): Executed strategic stock replenishment from overhead storage to primary shelf locations, maintaining optimal "shelf-ready" standards and improving product accessibility for customers in a high-traffic retail environment. - Technical Product Advisory: Leveraged deep product knowledge to provide tailored solutions for customers across office technology and supplies, consistently meeting service KPIs while managing multiple competing priorities on the sales floor.
- Strategic Marketing Leadership: Directed the society's brand presence and outreach strategy, overseeing a multi-channel marketing roadmap to drive student engagement and membership growth in the club's inaugural year. - Team Coordination & Delegation: Managed a team of volunteers by delegating content creation and event promotion tasks, providing hands-on support during high-traffic periods like Orientation Week to ensure consistent messaging. - Data-Driven Campaign Management: Analyzed student engagement trends to make key marketing decisions on event timing and digital outreach, successfully scaling the society's presence within the QUT Faculty of Science community.
- Curriculum Delivery & Technical Instruction: Facilitated hands-on STEM and robotics sessions for students, utilizing Lego blocks to simplify complex engineering concepts and foster problem-solving skills. - Leadership & Staff Mentorship (Head Coach): Spearheaded the onboarding and training of new coaching staff, providing technical guidance and pedagogical "best practices" to ensure consistent educational quality across all sessions. - Program Optimization & Management: Directed classroom operations and equipment logistics while adapting lesson plans to suit varying skill levels, resulting in increased student engagement and streamlined class transitions.
- Provided tailored instruction in mathematics, programming, and physics, adapting to diverse learning needs - Designed student-specific strategies to strengthen problem-solving and critical thinking - Mentored students to set and achieve academic goals, fostering resilience and confidence
- Managed customer checkouts, inventory restocking, price tagging, and store cleanliness in a fast-paced retail environment - Operated POS systems and handled cash transactions with high accuracy - Cultivated a collaborative team environment through strong interpersonal relationships