Melbourne, Victoria, Australia
• Improved client satisfaction scores by 30% through engagement and feedback. • Resolved 100% of client issues within 24 hours. • Prepared over 70 sessions, including lesson plans and activities, based on client interest to create a relaxing and enjoyable experience. • Integrated technology into the lesson to assist with remote education during lockdown. • Shared relevant advice on client projects to facilitate clients in reaching their goals.
Undertook professional development while caregiving, after job displacement due to COVID-19 pandemic. This included having successfully: • Relocated to Malaysia to carry out family caretaking responsibilities while working part-time. • Stayed professionally active by attending webinars and training to gain new skills.
• Analysed information, as well as produced models and computations, to contribute in the design and implementation of signal-timing strategies and operation of road enhancement schemes. • Prepared specifications, proposals and other documentation, and undertook tasks in line with SMEC’s Business Management System policies and procedures to understand the financial aspects of the business and develop commercial acumen. • Engaged with clients and participated in meetings with senior staff to determine methodologies, address challenges, and present results to foster transparent communication and successful project outcomes. • Assembled, cleaned and organised large datasets to raise data accuracy and save time on analysis by 30%. • Delivered GIS and data-related advice and training to identify optimal solutions and impart foundational GIS skills to colleagues.
• Manually digitised 50+ floor plans from PDF and JPEG formats into CAD files and conducted rigorous checks on 200+ CAD files to rectify discrepancies and maintain a high standard of accuracy for the subsequent stage of processing. • Converted 200+ CAD files into shapefiles and performed georeferencing for integration onto the company platform with precision to allow clients to view property and asset information and make data-driven decisions. • Resolved 50+ tickets promptly and professionally to demonstrate commitment to efficient issue resolution and customer support. • Maintained the database to ensure the accuracy and currency of the data and enable clients to make more informed decisions. • Undertook analysis of spatial and attribute data to leverage analytical skills in producing maps, plans, tables and reports and enhance client understanding of their properties and assets.