Vincent Chen

Senior UX Designer | ex-Amazon & ex-Microsoft

United States

About

I am an experienced UX designer with a proven track record of designing successful digital and physical products. My expertise spans design research, design strategy, design systems, 2D and 3D design, software UX, and hardware UX. I thrive in collaborative environments, working seamlessly with cross-functional teams including engineering, research, QA, content, and business roles to bring innovative products to life. Based in the US, I am ready to contribute my skills and insights to new and exciting projects.

Experience

  • UX Design Consultant at Freelance
    Jun 2024 - Present · 2 yrs 1 mo

    • Fact Finders Pro: Partnered with founder and PM on product direction and UX/UI design; advised on design hiring and team structure • ExxonMobil: Conducted heuristic evaluation and redesigned Supply Chain Dashboard Hub, improving usability, navigation, and overall experience • ExxonMobil: Collaborated with SMEs to evaluate software vendors, creating UX evaluation rubric and scoring solutions as part of vendor selection process • Amazon: Designed mobile-first product launch email templates for beauty team, optimizing pixel density, hierarchy, and accessibility

  • Microsoft (Contract · 9 mos)
    • UX Designer, Microsoft Entra
      Jan 2024 - May 2024 · 5 mos

      • Worked with lead designer to integrate acquired 3rd party app into Entra portal, aligning with Fluent Design System for seamless experience • Created a reusable accessibility annotation library to support design and engineering handoff • Led design of complex loading experience for crucial onboarding wizard, aiming to reduce drop off rate and idle time by 80%

    • UX Designer, Security Design System
      Sep 2023 - Dec 2023 · 4 mos

      • Audited illustrations, icons, and components in Security Design System, recommending UX and accessibility improvements

  • UX Designer at Amazon
    May 2022 - Jun 2023 · 1 yr 2 mos

    Amazon Nimble Studio, a division of AWS Creative Tools • Designed and shipped cloud-based SaaS, IaaS, and PaaS tools for film and animation industry • Led design and implementation of new feature, resulting in 75% adoption rate, 95% task success rate, and 4.5/5 CSAT score • Designed setup wizard for high-speed file transfer app beta, reducing onboarding time from 2 hours to 30 minutes

  • UX Design Contractor (San Francisco Bay Area · Remote)
    • Wongdoody
      Jan 2022 - Apr 2022 · 4 mos

      • Improved CVS’ in-store desktop app for pharmacists and technicians in collaboration with their business and IT team • Recommended UX process improvements that received positive feedback from CVS upper management

    • Punchcut
      Jul 2021 - Dec 2021 · 6 mos

      Collaborated with multi-disciplinary team to: • Envision next-generation B2C family management and cloud storage products for Google One • Implement new design system across various websites for Capital One

    • Jiffy
      Jan 2021 - Jun 2021 · 6 mos

      • Assisted insurance tech startup with research and product development • Designed B2C home insurance web app using Sketch • Strategized with founder to successfully pitch the app, resulting in acquiring $1 million in seed funding

  • Product Strategist Intern at Young and Hungry Creative
    May 2019 - Aug 2019 · 4 mos

    • Collaborated with design directors and teammates to develop creative brand and product strategies that met the client’s expectations and business goals