Bengaluru, Karnataka, India
I specialize in building and transforming Global Capability Centers (GCCs) into high‑value engines that support enterprise growth, digital acceleration, and operating model modernization. With two decades of experience across digital strategy, hub build‑out, transformation, and capability incubation, I help global organizations scale critical functions, streamline processes, and unlock talent advantage. At Albemarle, I lead the Digital Technology Hub in Bengaluru — building niche digital capabilities (AI, Automation, BPM, Data, SAP, ITSM, EA) and shaping the next phase of multi‑functional expansion. My focus includes capability design, talent architecture, partner ecosystem development, and operational excellence across global technology and shared services domains. Across previous roles at Carrier, PVH, and Mercedes-Benz, I have led multi-year digital transformation, hub strategy, and global service delivery programs — including scale-ups, restructuring, capability creation, and center transitions. My passion lies in designing future-ready operating models, cultivating high-performance teams, and enabling organizations to leverage India as a strategic innovation and service-delivery destination. **Focus Areas:** GCC strategy & operating models · Digital & shared‑services modernization · AI/RPA & process mining · Data & analytics enablement · Talent architecture & leadership development · Vendor ecosystem & real estate planning · Governance, compliance & value realization.
Global IT & Digital Technology Hub Leader (Sep 2025 – Present) • Lead Albemarle’s Digital Technology Hub (DTH) in India—defining strategy, operating model, and multi‑functional scale‑up across AI/Automation, BPM, Data & Analytics, SAP, EA, and IT Service Delivery. • Built the India ecosystem end‑to‑end: regulatory and HR foundations, operating processes, partner/vendor onboarding, infrastructure & network, and phase‑I hiring across niche digital sub‑functions. • Established portfolio rhythms and leadership visibility; orchestrated CIO visit, functional showcases, and growth roadmap alignment across Digital and Shared Services domains. • Drove real‑estate strategy and design for the next office phase, including options analysis, financial modeling, and expansion readiness. • Collaborate with global leaders to strengthen operating models, improve agility and service quality, and enable enterprise programs with India capability—while maintaining a strong culture of inclusion, learning, and accountability. Senior Director - Digital Strategy & IT Governance {Consultant} (Jan 2025-Aug2025) • Partnered with Albemarle leadership to validate India as a strategic location for a Digital Technology Hub; conducted market research, benchmarking, and a business case for capability incubation. • Defined the initial operating model, governance, and phased talent build for critical IT functions; recommended partner ecosystem and office strategy aligned to risk, cost, and growth. • Set the foundation for a smooth transition into full‑time site leadership and phase‑I execution.
• Built and executed Global Operations Center (GOC) hub strategy in alignment with global stakeholders; mobilized high‑performing digital teams. • Elevated operational efficiency and delivery velocity via process improvement, governance, and targeted innovation initiatives.
• Led strategy and governance for Carrier’s Digital Connected Hubs across multiple India Sites (Bengaluru & Hyderabad), Mexico, and China—driving alignment, capability development, and execution excellence across the multi‑hub network. • Incubated and scaled multiple digital capabilities from concept to global operations, enabling transformation across automation, analytics, digital engineering, and platform services. • Directed hub-wide operational governance including talent transformation, L&D, communications, engagement, and performance management—strengthening delivery maturity and cultural cohesion across regions. • Established enterprise-wide frameworks for cost efficiency, productivity uplift, and risk management, embedding a consistent innovation and continuous‑improvement mindset. • Strengthened Carrier’s digital partner ecosystem and industry presence, while influencing long‑range capability planning, financial modeling, and hub expansion strategy.
• Drove corporate strategy programs with direct executive visibility; led Enterprise Agile practice & CoE. • Directed partner engagement and delivery for Data Center & Digital Workplace; served as Digital Workplace Service Strategy Lead for Daimler EUC. • Led transitions and transformations across IT infrastructure operations; incubated new services and built analytics/automation for operational excellence.
• Led global programs in operating model transformation, location strategy, and large‑scale transitions. • Managed service delivery for a European utility (100+ FTE); governed SLAs/KPIs, change management, and cross‑functional execution.