Gurgaon, Haryana, India
Lifestyle Concierge at American Express
Volunteered in Project Armstrong for India Credits Operations
Duties and Responsibilities :- 1. To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations. 2. To ensure that all sections have proper coverage of staff at all times. 3. Provide support to Management as required, in cases of emergency. 4. Adhere to strict staff grooming and hygiene standards. 5. Handles guest complaints and solve problem to the degree possible. 6. Collect Guest feedback during guest departure along with his likes and dislikes. 7. Maintains a track of all high balance guests. 8.Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. 9. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Duties and Responsibilities :- 1. Register guests and assigns rooms. Accommodates special requests whenever possible. 2. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. 3. Presents options and alternatives to guests and offers assistance in making choices. 4. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms 5. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc. 6. Arranges secretarial and other office services. 7. Provides guests with information about attractions, facilities, services, and activities in or outside the property.
Awarded with best trainee certificate in Food and Beverage Dpeartment and also awarded with 100 percent attendance.