Dubai, United Arab Emirates
I am a dedicated Procurement, Renewals, and Sales Operations Specialist with 15+ years of experience supporting operational excellence across the IT distribution ecosystem. My background spans software licensing, vendor coordination, procurement support, renewal management, and workflow optimization for leading regional and global organizations. I currently work at Ingram Micro UAE, where I manage software order workflows using Microsoft Dynamics 365 and support SAP‑based processes for pricing validation, compliance checks, and product/license accuracy. I collaborate closely with procurement, sales, logistics, finance, and vendor teams to ensure smooth operational execution and successful customer outcomes. Previously at Logicom, I handled multi‑brand procurement support, quotation comparison, purchase order updates, vendor follow‑ups, and renewal coordination for Adobe, AutoCAD, IBM, TeamViewer, Intel, and other major software vendors. My experience in procurement and renewals has strengthened my analytical abilities and my accuracy in ERP / system-driven workflows. I am known for being dependable, detail‑oriented, and able to handle complex tasks independently while supporting multiple teams. My strengths include vendor communication, documentation accuracy, problem‑solving, and maintaining clean and compliant data across systems. 💼 Areas of expertise include: • Procurement operations & vendor coordination • Quotation evaluation & renewal pricing • Software licensing (Adobe, AutoCAD, TeamViewer, IBM, Intel) • Microsoft Dynamics 365 (advanced user) • SAP workflow exposure (Ingram Micro) • Order management & sales operations • Reporting, tracking & process optimization • Customer & supplier relationship management I am open to roles in: Procurement Coordination | Renewals Operations | Licensing/Product Operations | Sales Operations | Supply Chain Support
Skills: Contact Centers · Employee Relations · Operations Management · Relationship Building · Communication · Internal Communications · Business Development · Customer Experience · Business Relationship Management · Decision-Making · Office Administration · Customer Relationship Management (CRM) · Problem Solving · Purchase Orders · Customer Satisfaction · Sales Management · Analytical Skills · Presentation Skills · Interpersonal Skills · Customer Service · Organization Skills · Sales Processes · Remote Access · Teamwork · Sales & Marketing · Project Management
Identifying new sales leads Pitching services Maintaining fruitful relationships with existing customers Day-to-day duties include: Researching organisations and individuals online to identify new leads and potential new markets Researching the needs of other companies and learning who makes decisions about purchasing Contacting potential clients via email or phone to establish rapport and set up meetings Planning and overseeing new marketing initiatives Attending conferences, meetings, and industry events Contacting clients to inform them about new developments in the company services Developing quotes and proposals Negotiating and renegotiating by phone, email, and in person Training personnel and helping team members develop their skills Management of office equipment Maintaining a clean and enjoyable working environment Handling external or internal communication or management systems Managing clerical or other administrative staff Organizing, arranging and coordinating meetings Sorting and distributing incoming and outgoing post. Administrative role for sales team providing IT consultancy services to Govt./Pvt. organisations in UAE. Role includes Sales related documentation Interaction with the client Helping Sales people with Invoices and releases Employee Relationship Assisting Director - Sales and Marketing Assisting 6 Business Development Managers at Dubai Assisting 3 Product Line Managers
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