Dallas, Texas, United States
A driven Technology Business Process Innovator with almost six years of experience being a liaison between multiple levels of an organization and other business units, driven to attain business goals and ensuring end to end solution stability.
-Responsible for requirements elicitation and providing solutions to suit client’s business needs while maintaining technical and business feasibility. -Create BRD, FRD, SRS documents and user stories to facilitate the SDLC of the project. -Designing wireframes and creating UML diagrams to visualize the design and process flow of the system. -Communicating with the client to clarify business needs and provide demos at the end of every sprint after a successful UAT. -Collaborating and providing technical support to projects from the USA and Europe Regions (L1 & L2 Support). -Extracted and queried data from databases (through SQL) and took decisions to improve overall customer experience. -Optimizing existing solutions to cater to the client’s requirement. -Prepared training material and provided training to new partners/clients on-boarding.
Teaching Assistant for the course of Probability and Statistics for Spring 2020. Assisting the course instructor with documenting student progress and the difficulties students might have in the duration of the course. Assisting students in help rooms or review sessions outside of class time.