Gingelom, Flemish Region, Belgium
At MicroPort, the focus has been on leading cross-functional teams to enhance departmental synergy and strategic alignment with organizational goals. With a hands-on role in budgeting and resource management, the aim is to optimize operations while upholding cost-efficiency. As a Board of Advisors member, my contributions have revolved around establishing robust service departments and solidifying customer relationships. Leveraging business analysis expertise, I ensure service level agreements translate into high customer satisfaction and loyalty, underpinning the sustained growth of the organization.
Received the Q&A award of 2025
• Led cross-functional teams to build bridges between departments and create reasonable WIGs, resulting in improved communication and collaboration. • Applied strategic management on the work floor, developing business plans that aligned with company goals and objectives. • Successfully managed departmental finances, planning budgets and utilizing resources in a cost-effective manner. Achieving first European tele surgery. Preforming more the 350 tele surgery world wide. Setting up distribution and support. Creating training program for Field service Engineers. Creating demo boxes brings cost head count down on congress and events. Leading new launch of microport role outs. Leader in service contracts and negation. Support sales on new launch creating new revenue stream. Leading new product in with BSI and CE mark. Leading new products release and setup benchmarks and stress testing protocols.
• Implemented strategies to increase compliance and decrease Hospital Acquired Infections (HAIs) by 40% using Orbel® devices. • Collaborated with healthcare professionals to educate on the benefits of Orbel® in reducing HAI rates. • Conducted research and analysis on the impact of single-hand activated devices on infection control in hospitals.
• Established and managed the field service department, ensuring seamless communication between departments and global customers. • Validated SLAs for each customer, guaranteeing high levels of satisfaction and retention. • Cultivated strong relationships across the company to enhance customer satisfaction and loyalty.
As a Business Owner at AMD Robotic in Belgium, I focused on building strong partnerships and enhancing service delivery. I established a dedicated service department and implemented SOPs to streamline operations. Additionally, I developed comprehensive training programs for key partners, which improved service quality and operational efficiency.
• Provided technical advice on product realization and after-sales support for R2 Surgical, ensuring manufacturing specifications were met for new products. • Collaborated with the committee to evaluate current and new investments, focusing on the technical aspects to enhance product development. • Contributed insights on possibilities and limitations to support end-of-life products, driving innovation within the manufacturing process.