United States
I help organizations transform complex, inefficient processes into scalable systems that improve productivity, accountability, and business performance. With experience spanning aerospace project management, business consulting, executive operations, customer onboarding, and team leadership, I specialize in identifying operational bottlenecks and designing practical solutions that simplify workflows and create measurable results. Throughout my career, I have led projects, implemented business systems, developed SOPs, created training programs, and built repeatable processes that allow organizations to scale efficiently while maintaining quality and consistency. My strengths include: • Process Improvement & Operational Excellence • Project & Program Management • SOP Development & Documentation • Workflow Optimization • Cross-Functional Collaboration • Change Management • CRM & Systems Implementation • Team Training & Development • Executive Operations Support • Business Consulting I am passionate about creating structure where there is chaos, building systems that support growth, and helping teams work smarter through thoughtful process design and continuous improvement.
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➢ Sell and market estate and home air duct cleaning and dryer duct cleaning. ➢ Assistant to the owner; worked together daily to complete tasks such as company projects, estate home customer base, marketing.
➢ Sell and market solar systems, roofing, Main Panel Upgrades, and batteries. Created system designs. ➢ Assistant to the owner; worked together daily to complete tasks such as personnel metrics, meetings, and company projects. Planned and executed multiple high level parties for the company.
➢ Scheduled and managed 60+ repair jobs with different requirements, teams, DPAS ratings and due dates. ➢ Issue RMA's, process incoming documents, task appropriate departments, create inspection repair reports, job cost breakdowns and proposals, authorize work, acquire parts, issue manufacturing orders and purchase requirements, monitor progress, ensure processes, schedule testing and quality inspections, and coordinate shipments.
➢ Certified Quality Assurance Representative for verification of FAA documentation. ➢ Manage inventory, spreadsheets and product indicator data for the MRO department. ➢ Process Commercial Airline orders, quotes and expedites for all four divisions of Crane Aerospace. Perform verification on customer orders for all divisions. Manage call center for customer inquiries and concerns.