Tampa, Florida, United States
I am prepared to excel in diverse areas associated with Customer Service, Collections, Escalations, Compliance/OFAC, Fraud Prevention, Know Your Customer (KYC), Customer Onboarding, REG E. and Data Entry while working in a fast- paced call center production environment.
From Broken to Eden
• Resolves complex member disputes related to ATM Domestic, ATM International, PIN Point Of Sale, and Debit Card Signature disputes to ensure Regulatory compliance. • Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits. • Maintains comprehensive understanding of complex card industry rules and federal regulations. Analyzes and recommends proper reason codes on all chargebacks and ensures accurate documentation is obtained to minimize the FSB exposure to loss. • Demonstrates analytical problem-solving skills by accurately identifying the merchants that members request to place a permanent and or temporary stop payments. Utilizing specific ACH rules and Federal Regulations in the attempt to recover funds on the member’s behalf. • Continues to stay abreast of current Electronic Funds Transfer Act (Regulation E) and Bank Card Association Rules.
Home based company that makes handmade creations to make your vision for your dream event, gifts or home décor come true with a personal touch.