Vanessa Sanchez

Customer Support Virtual Assistant

Antipolo, Calabarzon, Philippines

About

Experience

  • Sales Development Representative at Pinnacle Investment Capital Group
    Sep 2024 - Mar 2025 · 7 mos

    As a Sales Development Representative (SDR) I am responsible for identifying, engaging, and qualifying potential clients. This role focuses on building relationships, conducting outreach, and generating property investment opportunities through strategic prospecting efforts.

  • Admin Assistant/ Social Media at Clean Property Care Pty LTD
    Jan 2024 - Jan 2025 · 1 yr 1 mo

    As a Administrative Assistant I supports daily operations by handling administrative tasks, ensuring smooth office functions, and assisting with scheduling, customer service, and record-keeping. My job responsibilities: I Manage phone calls, emails, and inquiries from clients and employees, schedule cleaning appointments and coordinate staff assignments, I Maintain customer records, contracts, and invoicing systems and support management with reports, data entry, and other administrative duties.

  • Chat Support Specialist at Abercrombie & Fitch Co.
    Jul 2022 - Sep 2024 · 2 yrs 3 mos

    As a Chat Support Specialist provides real-time assistance to customers via live chat, ensuring a seamless shopping experience. This role focuses on answering inquiries, resolving issues, and enhancing customer satisfaction through quick and effective communication.

  • Roadside Assistance at Agero, Inc.
    Sep 2021 - Mar 2022 · 7 mos

    As a Roadside Assistance I provides emergency support to motorists by responding to vehicle breakdowns, offering basic repairs, and ensuring customer safety. This role requires quick problem-solving, excellent customer service, and the ability to work in various weather and road conditions.

  • Inbound Sales and Retention Specialist at SiriusXM
    May 2018 - Sep 2021 · 3 yrs 5 mos

    As a Inbound Sales & Retention Specialist I am responsible for handling incoming customer inquiries, converting leads into sales, and retaining existing customers by providing exceptional service and solutions. This role focuses on building relationships, addressing customer concerns, and maximizing revenue through upselling and retention strategies.