Lisbon Metropolitan Area
Experienced Travel Agent with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Corporate Events, Medical Conferences, Negotiation, English, Management, Business Travel, and Travel Management. Strong operations professional with a Graduation focused in Management of Business Travel and Accomodation from INP.
- Responsible for driving the API readiness for NDC - Lead and manage the migration of new partners and key stakeholders to NDC, ensuring smooth transitions and alignment with business goals - Act as the primary technical and commercial account manager for a variety of external partners, addressing all their queries and facilitating challenging commercial and technical discussions - Build and grow NDC partner implementations, ensuring timely and effective integration with new partners - Continuously improve internal processes, collaborating cross-departmentally to optimize business functions - Lead the Partner Certification Process, ensuring partners meet all required standards and certifications - Develop and maintain communication materials for internal and external stakeholders, ensuring alignment and clarity in all messaging
- Close daily communication with airline key account managers - Account Manager and follow up action plans of external providers - Negotiation of agreements with airlines - Planification and fulfillment of marketing action plans - Analysis and evaluation of sales - Development and implementation of internal operations related to the transportation area. - Support Internal client and Incident resolution
- GDS Amadeus Experience - Local Security Administrator - Company and Passenger Profile Creation and Maintenance - Travel Tracking Tools Implementation - Quality Control Rules Creation and Maintenance - Smartflows Development in order to ensure enforcement of new business procedures - Travel Agency Helpdesk - Self-booking tools - Defining project scope, schedules and risks - Setting up self-booking tools: Cytric - Concur - Customer Support Self-booking tools - Training Events
Hotel Agreements and Bookings Elaboration of Incentive Programs Charter Coordination - French Market Promotion - Presence in Tourism Fairs