Philadelphia, Pennsylvania, United States
-Coordinated and prioritized conflicting demands to ensure efficient use of service partners -Collaborated with sales operations in optimizing service provider utilization to drive revenue objectives. Develop and maintain strong relationship with local service providers, vendors, etc. -Identified ways to improve efficiency in operations and implemented process changes. Assisted in resolving customer complaints and disputes.
-Acted as the primary point of contact for client inquiries and escalations, fostering strong client relationships. Maintained documentation and exhibit management, ensuring compliance with company and industry standards. -Coordinated with vendors and suppliers to ensure the timely delivery of necessary materials and resources for service delivery and the in- office experience. -Handled a large volume of phone inquiries and efficiently managed appointment scheduling for attorneys and legal staff. Ensuring service excellence through meticulous quality inspections of transcripts and notices.
-Managed store opening and closing procedures, including cash drawer reconciliation, preparing daily cash reports and bank deposit preparation. -Maintained record retention to track the store's financial transactions and losses, enabling the analysis of strategies to optimize profitability. -Documented cashier discrepancies using sound accounting practices and implemented suitable disciplinary measures when necessary.