Boston, Massachusetts, United States
Experienced administrative professional with exceptional organizational, prioritization, communication, and interpersonal skills. I thrive in fast paced, deadline driven environments and take pride in supporting individuals and departments through thoughtful coordination, clear communication, and proactive problem solving. Known for building strong relationships across teams, I collaborate effectively with peers, leadership, external partners, and clients to ensure operations run smoothly and priorities stay on track. I bring a strategic, detail oriented approach to administrative support and enjoy creating systems that improve efficiency and enable others to do their best work.
Accountable for managing the daily operations of three physical therapy clinics, four administrators and ten physical therapists; design/maintain operational drivers including workflow and performance management. Manage multiple complex calendars as well as coordination of internal and external meetings. Produce and implement growth plans for the market and build partner collaborations. e.g. formed partnership with local Reebok’s Boston showrooms, coordinate demonstrative and informative meetings, produce a variety of materials and presentations. Direct communication with ownership on administration needs and creating optimal organizational strategies. Create and improve operational drivers including workflow and performance management of the company. Head employee on-boarding in addition to employee payroll and benefit coordination
-Formulated and created an annual master marketing campaign schedule and maintained calendars, contact databases, and appointments. -Scheduled and organized onsite promotional events to generate new clients and form strategic relationships with editors and bloggers. -Oversaw all online marketing with an emphasis on social media platforms; prepared an annual marketing budget. Key Achievements -Built their online presence and put the company in front of new audiences by hosting blogger events and inviting popular local social media personalities to try our services -Shaped the company's online voice and personality to present to the growing diverse clientele
Planned/coordinated the company’s presence at conferences and events; oversaw logistics, documentation, budgeting, payments, and attendance to support and manage team activities; and arranged travel arrangements for multiple departments. Administered communications including blogs, email, direct mail, and social media to clients nationwide resulting in a 30% increase in traffic in a six-month period. Managed the company blog team of representatives from multiple departments to determine interesting and relevant topics monthly, written from the company viewpoint. Created and distributed annual surveys to service providers; compiled/presented the data to multiple departments using PowerPoint presentations. Implemented a major training communication plan for a top client using multiple social media platforms and digital email campaigns. Travel coordination including itinerary, transportation, hotel arrangements
Create and design promotional tools, advertising materials and presentations to market and promote the program to target audiences Put into practice the use of an invitation template to drive consistent messaging across all locations Conduct comprehensive market research for a new program, a specific community or account and produce reports Design template presentation materials, including PowerPoint presentations, to be used to target varied audiences Extensive meeting coordination/event planning including drafting agendas, confirming attendees, sending Outlook meeting requests, booking conference rooms, and ordering catering