Canada
In the world of high-growth fintech, the best product we can build is our team. I’m currently architecting the CXO talent engine at Wealthsimple. I oversee the full spectrum of Client Operations hiring: from managing the high-velocity programs that bring in our incredible CX Associates to the precise, strategic searches for our Director and Executive leadership. For me, it’s all one cohesive ecosystem. I’m translating energy into program management: using advanced talent analytics to clear bottlenecks, streamline TA processes, and build a hiring machine that is as elegant as the Wealthsimple app itself. I am a massive nerd for hiring strategy, tech-driven workflows, and the brilliant people who make up our CXO group. Always iterating, always learning, and always building. Got what it takes to build financial freedom to all Canadians? https://jobs.ashbyhq.com/wealthsimple
- CXO Program Management & Scaled Architecture: Designing and driving the end-to-end talent programs for high-volume hiring. I act as the strategic program manager, ensuring our bulk hiring engines run fast, efficiently, and without breaking the human connection. - High-Signal Executive and Leadership Search: Partnering directly with senior leadership to execute precise, targeted searches for Director and leader roles, actively hunting the leadership that will guide our next phase of fintech innovation. - Bilingual Talent Strategy: Leading targeted recruitment initiatives to secure elite bilingual (English/French) talent, ensuring our Client Operations ecosystem reflects and supports the national scale of Wealthsimple’s user base. - Data-Driven TA Iteration: Treating recruitment like a product by leveraging talent analytics to identify system bottlenecks, refine hiring workflows, and continuously optimize our time-to-fill and pipeline quality.
- Led full-cycle recruitment across North America and Europe for technical, functional, and executive roles (IT, cloud, engineering, cybersecurity, data, PMO, management; Director → CTO), consistently delivering niche and hard-to-find talent. - Scaled high-growth SaaS, fintech, and public-sector clients: including placing 25+ hires in 18 months for a cloud/fintech partner and securing competitive government-sector wins against 60+ approved vendors. - Managed 360° recruitment desks, owning intake, client communication, pipeline forecasting, candidate experience, negotiations, and closing across multiple accounts. - Led and coached teams of up to 8 recruiters, improving productivity by 40%+ and reducing time-to-fill by 30% through structured training, performance reviews, and optimized sourcing frameworks. - Designed recruitment playbooks, sourcing strategies, and operational processes that elevated delivery consistency, strengthened client relationships, and drove top-tier placement performance in permanent roles (Top 5 recruiter company-wide). - Partnered with business and technical leaders to define talent strategies aligned with workforce planning, providing market intelligence, hiring insights, and scalable processes that improved overall hiring quality.
- Full-cycle recruitment: Recruited, hired and developed a team of top-notch Customer Service Representatives, Sales Associates and leaders. - Participated on the implementation of Workday and sunset of SuccessFactors across the Canadian market. - Employee Satisfaction Surveys; Employee Relations; Benefits and Compensation Review; Development Planning and Employee Reviews in partnership with Human Resources. - Assisted with the implementation of Nordstrom.ca through training and developing the teams in e-commerce standards and full-cycle fulfillment. - Drove loyalty through enrolment to our rewards program - ranking at number one team in North America for the time I was in role. - Responsible for all administrative processes within the store while reporting to the Director of Service Experience. - Executed marketing strategies and promotional events. - Simplified the use of technology for stores along with troubleshooting, education and implementation of new IT strategies. - Trained and developed all associates in service standards, selling techniques and technical/technology training. - Monitored store funds and responsible for finance/accounting audits, P&L reports, cash handling and conciliations. - Initially managed the Top Volume Department in Canada.
- Recruited, hired, trained and developed sales associates and entry-level leaders. - Executed the business strategy and ensured effective and efficient store operations. - Monitored store funds, administrative work and audited results. Implemented shortage action plans to minimize loss and achieve shrink goals. - Led the GapKids division and drove sales by executing proper flexing and visual merchandising along with promotional planning and execution. - Supervised leads and sales associates as well as shipment processing and floor-set execution.
- Recruited and hired 500+ talented candidates for all store levels. - Supported the brand expansion across Canada. - Led overall store maintenance by overseeing facility, safety, loss prevention, and inventory issues. - Accountable for supply and maintenance expenses and follow up on maintenance issues. - Actively participated in store walkthroughs with Store Manager and District Manager to ensure the consistency and quality of service and operational execution.