Canada
A dynamic and result driven Procurement Leader with distinctive experience managing the entire RFX process. A strong track record of creating bottom-line impact through cost-effective sourcing of materials and services. An Administrator and Manager providing stellar customer service aimed at increasing customer satisfaction and loyalty and turning customers into brand advocates. A leader in sales and retention, managing multi-million dollar portfolio of assets for high net worth clients. An ethical guide advising clients looking to invest in various investment opportunities to maximize their returns on investment. A strong believer of “leading by example” and an advocate of practicing best operational standards and practices with no losses to the organization by regimenting high standards of policy, privacy and compliance. My core competencies include Effective Administration, Vendor Management, Strategic Sourcing, Contract Management, Effective Communication, Customer Relationship Excellence, Stakeholder Management, Negotiation, Strong Interpersonal Skills, Inclusion
Act as an advocate for departments within Government of Manitoba to help identify services improvement opportunities within DTS and address concerns raised to improve overall quality of services Lead Capital Planning, IT initiative discussions with IT Directors and CC Senior Leadership teams across all departments Promote and influence effective relationships with internal and external stakeholders and all departments of the Government of Manitoba Employ processes and strategies to successfully facilitate complex meetings and planning sessions Participate in development and delivery of communications to departments regarding new or enhanced services, major projects, environment changes, plans, processes and policies Identify, propose, initiate and lead significant improvement programs being accountable for the quality and appropriateness of the work performed and the realization if measurable business benefits Collaborate with business leaders to evaluate joint initiatives as well as strategic and planning processes to ensure alignment with established roadmaps and business priorities Work with IT Directors,Department Managers, Program Managers and Executive Leadership Team to understand what they seek to accomplish and cultivate opportunities to help them achieve their goals Collaborate with business units and centres of excellence to explore disruptions that arise regularly between departments and find ways to reduce them
• Oversee development of robust sourcing strategies based on complex research to provide innovative procurement recommendations to Senior and Executive Leadership Teams • Develop, manage, lead and recruit a team of Procurement professionals • Execute ongoing monitoring of complex procurement projects, practices and strategies to promote standardization and process improvement across departments • Fostering a continuous learning environment by developing, leading and recommending training activities which enable the team achieve the department's mission and vision • Recognize and bring forth recommendations to the Executive Leadership Team and advise on significant policy, operational or service issues • Provide clarity on strategic direction and goals, inspire performance-driven and innovative team communication • Supervise and coordinate operational work priorities, assignments, schedules and attendance • Provide mentoring, coaching and training to a team comprising of 15 employees • Conducting performance reviews, providing direction, assistance, interpretation and problem resolution • Establish networks and facilitate resolution of procurement related issues to improve service outcomes • Facilitate legal counsel and discuss contract strategies and reviews • Dealing with difficult stakeholders and managing conflict and challenge • Determining how to address procurement issues by providing interpretation of best practices. trade agreements, legislation, policies and procedures • Identify process improvements related to procurement practices, policies or procedures to enhance quality of outcomes • Thorough knowledge of Supplier Relationship Management and ability to identify and implement the most appropriate approach
• Managed the purchasing department and supervised all hardware, software and general purchasing for Arab Bank and its subsidiaries (AGT and ACSS) • Handled all end to end purchasing activities including sourcing, management of contracts, vendor and stakeholder management as well as issuing purchase orders • Revamped and streamlined organizational policies and standard operating processes to ensure smoother operations across all market segments • Maintained strict confidentiality in the research and preparation of sensitive and confidential data, activities, actions, communication and responsibilities handed over to me • Identified strategic sourcing initiatives and conducted research that would allow significantly reduced expenses • Emphasized cross functionality with Senior Leadership Team, CEO office and Global Procurement Department to brainstorm cost reduction solutions • Responsible for monthly reporting updates to highlight trends and suggest corrective actions as well as annual forecasting, budgeting and supervising funds in excess of USD $10 million in OPEX and CAPEX budgets • Developed procurement strategies, requirements and plans such as RFP and RFQ. Ensured all documentation prepared in co- ordination with global procurement department and key stakeholders and included scope, requirement and scoring matrix • Adhered to efficient and effective industry best practices including fairness and transparency in evaluation and recommendation of bidders based on compliance, criteria and best value/scoring of all bids/proposals received • Collaborated periodic reviews of contract templates for compliance with Information Systems, Legal, Business and Finance departments to ensure that templates reflect changes in the IT principles/strategy/lessons learned from previous engagements • Ensured contracts reviewed, negotiated and renewed in a timely manner taking care that all renewal terms are adhered to within standard parameters
• Planning and Forecasting for multifunction office products using just in time inventory methodology for cost containment • Lead monthly forecast meetings with broad range of business partners • Create a monthly reporting framework including data collection, analysis and validation • Develop and enhance new and existing service provider relationships, ensuring regular feedback is both provided and received • Achieved cost reduction in operational expenses of $1.25 million over 5 years by employing Lean Six Sigma methodologies • Implemented a “Just In Time” inventory management framework that resulted in an annual savings of over $1 million by reducing excess inventory exposure • Involved in streamlining and piloting a reseller based channel distribution process ensuring a lean and fault free distribution process • Led team of 7 FTEs composed of Relationship Manager and Analysts on all aspects of program build and day to day execution • Manage an average of equipment orders totalling over $5 million dollars per month • Maximized revenue opportunities by re-allocating inventory to the most viable orders to meet revenue goals and inventory targets • Successfully lead and participated in several green and black belt Lean Six Sigma projects envisioning the role of 2nd generation fulfillment analysts and further enhancing the value-add of the Business Support centre • Leading a green belt project to enhance customer satisfaction through seamless and fault free deliveries leading to a cost reduction of over $1 million dollars annually • Responsible for backlog management, including preparation and root cause analysis, and escalation of reports to executive leadership for all market segments across the country • Proven ability in managing large corporate implementation plans while adhering to strict timelines and service level agreements • Deliver frequent and targeted communications to the market centers on equipment availability & constraint status
• Managed and developed a multi-million dollar portfolio of business banking relationships while • ensuring retention of existing client assets • Focused on bottom line results and effective retention of portfolio under management of over $5 million dollars • Supervised, mentored, motivated and trained sales and service staff on an ongoing basis • Advised high net-worth clients (with investible funds in excess of $1 million) with regard to their investment and borrowing needs including the sale of mutual funds, government bonds and fixed deposit instruments, mortgages, loans and lines of credit • Maintaining know your customer information on electronic databases and adhering strictly to high standards of policy and privacy • Liaised closely with internal partners to facilitate the development of new business relationships and prospects through leads lists • Profiled prospects and offered them various credit and investment products to enhance market share • Proactively referred clients to various banking partners e.g. Merchant Services, Treasury Management and Wealth Management • Chaired and represented the bank at district meetings, involving customer service satisfaction index focusing on striving to achieve optimum customer satisfaction at all levels of in branch banking
• Managed internal operations related to customer service, sales, marketing, staff training, quality assurance, vendor relations and product merchandising • Planned conferences, meetings, invited participants, took and maintained notes and provided follow up • Maintained schedules monitoring e-mail and other types of correspondence for action items and drafting and preparing non-routine letters, memos, documents and various reports. • Central point of contact and information for C level Management including President and General Manager • Typing, compiling and preparing reports, presentations and correspondence • Coordinated coaching and training sessions for new recruits and direct reports • Compiled and maintained office and employee records ensuring accuracy and completeness of data • Liaised with various internal departments as well as large corporations including Pepsi, Labatt’s, Thompson Terminals and RCMP to ensure timely completion of deliverables • Led and mentored a team of ten FTE