Hanoi Capital Region
1. Import-Export staff – Customs and Logistics in INOAC Vietnam Co., Ltd (From 10/2019 to now) Main Responsibilities: 1.1. Daily import-export task Controlling the import –export of Inoac Vietnam Co., Ltd Tracking & tracing international shipments to update relating departments, customer and consignee. Checking and confirming sea way bill and air way bill Contacting with forwarders, vendors, related sections to monitor shipment schedules Making import-export customs clearance on the ECUS5 VNACCS Contacting with forwarders to finish export customs clearance get red line or yellow line at Customs office Working with Insurance Company to purchase Insurance for cargoes and claiming insurance for damaged cargoes Input and checking all information of shipment on the ERP Systems. Liaising with contractors/vendors to resolve all delivery issues. Communicating with customers when there are problems in the delivery process. Controlling forwarder’s price and service quality and monthly valuation. Making evaluation criteria. Evaluating monthly evaluation. 2. Customer service Executive - Team leader – Sony North in DHL Supply Chain Vietnam (From 10/2015 to 01/2019) Main Responsibilities: 2.1. Delivery process Receiving customer’s request & discuss with them to make delivery plan following SOP committed. Ensuring that all delivery schedule and track deliveries are met customers’ requirements. Controlling delivery process by KPI, by controlling delivery software (TMS). Liaising with contractors/vendors to resolve all delivery issues. Reporting daily directly to customer about delivery completion & plan to deliver goods next day. Making delivery KPI report weekly, monthly, quarterly, yearly. 2.2. POD Return Process Collecting PODs after delivery & being responsible to check them. Scanning & Uploading PODs & returning them to customer as lead time in contract. Controlling PODs return process by making weekly, monthly KPI report with all subcontractor/vendors/customers. 2.3. Billing process Monthly, making & sending billings with customers/ subcontractors following payment lead time in contract. Being responsible to create invoice to bill with customer throughout customer’s system or others customer’s payment ways.
Main Responsibilities: 1.1. Delivery process Receiving customer’s request & discuss with them to make delivery plan following SOP committed. Ensuring that all delivery schedule and track deliveries are met customers’ requirements. Controlling delivery process by KPI, by controlling delivery software (TMS). Liaising with contractors/vendors to resolve all delivery issues. Reporting daily directly to customer about delivery completion & plan to deliver goods next day. Making delivery KPI report weekly, monthly, quarterly, yearly. 1.2. POD Return Process Collecting PODs after delivery & being responsible to check them. Scanning & Uploading PODs & returning them to customer as lead time in contract. Controlling PODs return process by making weekly, monthly KPI report with all subcontractor/vendors/customers. 1.3. Billing process Monthly, making & sending billings with customers/ subcontractors following payment lead time in contract. Being responsible to create invoice to bill with customer throughout customer’s system or others customer’s payment ways. Following up billing process with customer. 1.4. Others tasks Set price list, new transport price list depending on the change in oil prices, labor costs or according to time. Be familiar with some others systems such as: GTMs, Cello … Co-operate with co-workers to do training for all current or new subcontractors monthly about SOP, safety requirements,... Support co-workers in new project if possible & do others tasks from Transport Manager.
Collect potential customers’ information (email, mobile) who have demand for the company’s products by using: electronic websites, social networks and other channels. Set business plans export-import a shipment: Request for quotations, Study quotation and negotiate to choose the appropriate suppliers, Prepare Freight quotation and send to Customers Basic knowledge of Logistics: Incoterms, air/sea/road fee and surcharges, transportation, combination with Exim field, Shipping Documents (Invoice, PL, CO, BL/AWB, Fumigation, CQ, CA, MSDS, Insurance, Shipping cert, other certs…) Customs procedures: using ECUS/VNACCS, check HS code, customs policies for many goods and categories