Guntur, Andhra Pradesh, India
• Experienced Application Production Support Engineer with nearly 6 years of dedicated experience at Virtusa Consulting Services Private Limited. • Specializing in EOD Batch Support, BAU support, and L1/L2 support for Citi Private Bank applications, ensuring seamless operations and minimizing downtime. • Proficient in analyzing technical and functional documents to resolve user and client issues, writing and executing test cases, and troubleshooting EOD batch failures, with a focus on reporting and incident management. • Well-versed in AutoSys Workload Automation and basic UNIX/Linux commands. Adept at using ITRS Geneos Active Console for server health monitoring and managing file systems and disk usage efficiently. • It ensured seamless data flow by coordinating with upstream and downstream systems to resolve feed and file-related issues while performing comprehensive sanity and health checks across all applications to maintain optimal performance and reliability.