Helsinki, Uusimaa, Finland
As a person I am outgoing and brave. I am also detail oriented and because of that I can notice problems and possible issues quickly and take necessary actions to resolve them efficiently. My goal is to create the best solutions and processes to maximize how people do work thus helping companies through digital transformation.
Assignments: • Service Manager - Resource Competence Pool (25-65 FTE) (2/2023 - ) Responsible for quality and continuation of service. Including handling of contracts and resource demands as well as responsibilities in onboarding material, invoicing process and other administration work (Netsuite PSA as Business Owner, Salesforce, VBA Excel macros, Powerpoint, OneFlow, ServiceNow, Howspace, Google tools). Knowledge gathered from Gate-Based Project Management, budgeting, sales process, contracts, pricing and procurement. • ServiceNow CSM Implementation for a Technology Lifecycle Management company (1/2025-6/2025) Development tasks in Sprint-Based project of implementing CSM. Two phased project which included documentation, design, hypercare, development and configuration tasks: Record Producer (variables, ACLs, UI Policies), UI changes, form configurations, SLAs, Notifications and Knowledge base. • ServiceNow BCM implementation in Banking industry (10/2024-12/2024) Development tasks in Sprint-Based project of implementing BCM. Tasks included documentation, hypercare, development and configuration tasks (ACLs, Business Rules). • ServiceNow CSM implementation for a Settlement Service company in Electricity market (1/2024 – 8/2025) Development tasks in Sprint-Based project of renewing and modernizing CSM including conversion of existing Incident-based ticketing to Case Management. Three phased project which included documentation, hypercare, development and configuration tasks: Record Producer (variables, ACLs, UI Policies), UI changes, form configurations, SLAs, Notifications and Knowledge base. • ServiceNow ATF update for a Settlement Service company in Electricity market (3/2024 - 5/2024) Initial specification and documentation of ATF tests for CSM process based on previous tests. Development of Test Suites and Tests (20 individual tests) to match needed test cases in ServiceNow.
Assignment: Service Manager – Resource Competence Pool (2/2023 - ) Responsible for quality and continuation of service. Including handling of contracts, handling resource demands, invoicing process and other administration work (Netsuite PSA as Business Owner, Salesforce, VBA Excel macros, Howspace, Google tools). Improvements made to the service consists of streamlining invoicing and billing process for both parties - Sofigate and the customer, improving reporting to the customer of Sofigates service and relaunching improved concepts to continuosly develop service and co-operation. Knowledge gathered from Gate-Based Project Management and pricing. Assignment: ServiceNow invoicing project in IT Sector (3/2023 - 10/2023) Involvement in Sprint-Based invoicing project where existing customers invoicing needed changes because of organization restructuring. Tasks included testing of invoicing processes and features, requirement gathering, story creation as well as small development tasks such as field additions and role and access configurations. Assignment: ServiceNow small developmet in IT sector (3/2023 - 10/2023) Responsibilites in Sprint-Based development enhancements for existing customer. Developments include basic ServiceNow admin tasks such as data imports, data correction, role and access configurations.
As a Junior Product Manager I was responsible for managing different Sports and Leisure categories. This included: - figuring out new product ideas - developing existing brands - being charge of sales - other responsibilities regarding retailers and products This position required great communication skills, knowledge of different sports and leisure products as well as the understanding of consumers needs. The position also required understanding of: - incoterms - cash flow - overheads - stock turnover ratios - profit margins
As a Invoicing Specialist my job included: - sales invoicing (vehicle, vehicle taxes & etc.) - handling incomes and expences - reporting - communication with different stakeholders - handling purchase invoices - other financial tasks These tasks required me to work precisely, logically and systematically. I also communicated daily in Finnish and English.
As a Billing Specialist I worked with sales invoices. The tasks involved: - handling of contact and billing information - debt collection - taking care of sales ledger - handling reclamations and other matters regarding invoicing. I communicated with internal and external stakeholders every single day. I received many positive feedbacks from both internal and external stakeholders. In addition I had the privilege to participate in process development regarding invoicing. This task required deep knowledge of current processes. I received positive feedback from the projects I was involved in.
As a Salesman in Stadium my job included: - customer service - organizing and maintaining the store - other various resbonsibilites such as logistics, inventory and tender decleration. I gathered great knowledge about sports goods. I also received great feedback from customers as well as my colleagues. For these reasons I was awarded twice as the Activator Of The Store.