Greater São Paulo Area
Senior Executive with over 25 years of experience across Technology (E-commerce/Logistics), Insurance, Manufacturing, and Financial Services. Proven track record in strategic leadership roles overseeing Risk, Compliance, Fraud Prevention, Operations, Information Security, and Audit within complex, high-growth multinational environments (Mercado Livre, Zurich Santander, Heineken, and Sodexo). Expert in designing and implementing corporate governance frameworks and operational, financial, and technological risk mitigation models (e.g., RCSA, COSO), with a direct focus on business sustainability and scalability. Expertise in building Internal Controls, Audit, and Compliance structures from the ground up, ensuring regulatory alignment (Bacen, LGPD, Anti-Corruption) and reputational protection across LATAM. Solid history of driving Digital Transformation programs, leveraging Artificial Intelligence and automation to optimize processes. These initiatives have resulted in significant reductions in costs, risks, and losses, while accelerating SLAs and increasing NPS in large-scale operations. Strategic leadership in asset protection, auditing, and loss prevention within complex supply chains, ensuring operational integrity in high-volume ecosystems. Consolidated experience reporting directly to Boards of Directors, serving in C-Level positions, and participating in Executive Committees. Extensive background presiding over Ethics and Risk Committees and leading robust operations throughout Latin America.
Responsible for developing, overseeing and executing loss prevention and security strategies across Mercado Libre’s fulfillment centers in Latin America.
Chief Operating Officer of the subsidiary in Brazil, leading the operational strategy and execution of insurance and pension businesses. Responsible for overseeing end-to-end operations, including claims (legal and administrative), operational excellence, procurement, and providers management. Key focus on performance optimization, service delivery, regulatory compliance, and solutions for enhancing customer experience.
Leading and serving the Latin America Loss Prevention teams to deliver best-in-class physical and digital security solutions for protecting products and assets in transit within our logistic network, reducing losses and contributing to a great experience of our clients sellers and buyers.
Director responsible for Process Improvement, Risk, Compliance & Control and Fraud Prevention areas.
Director responsible for Compliance, Ombudsman, Risk Management, Internal Control, Fraud Prevention and Information Security areas.
Management of Internal Controls, Corporate Risks, Compliance and Fraud Prevention areas.
Responsible for leading audits at local level.