Hyderabad, Telangana, India
Trustworthy Professional with 25+ years of practical experience and dedicated work ethics. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Detail-orientated Executive adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques
o Built new business partnerships to drive customer acquisition and generate revenue. o Oversaw administrative team enabling front-line sales professionals to achieve quotas. o Selected, trained and performance-managed staff to handle high workload with ambitious targets. o Established pricing and delivery terms based on current market trends and costs. o Coordinated with design, project management and production teams to delivery timely support to planned Govt. projects. o Set budget and monitored expenses to run profitable department. o Motivated sales staff to continuously improve strategies through competitions and personalized coaching plans. o rumental in getting projects from
o Sourced and developed sales leads to increase client base. o Built and maintained loyal, long-term customer relationships through effective account management and rapport building. o Generated daily operational and sales reports for corrective action or continuous improvement. o Greeted customers and responded to customer enquiries. o Promoted revenue by analysing profitability and key metrics. o Hired, coached and trained staff, monitored performance and offered mentoring to junior team members. o Drove sales and maintained cost controls. o Collaborated with support personnel to solve diverse issues impacting different areas of operations. o Generating business through channel partners and through government sectors. o Got orders from Andhra Pradesh government worth 120 crs and successfully bided for SSA tenders in Himachal Pradesh, Karnataka & Uttar Pradesh. o Also implemented SaaS based products in Engineering colleges of Telangana.
o Handled South and Orissa, Chhattisgarh o Large team of 36 direct, 75 on role and 425 off role members. o A total of 600+ schools under this territory. o Carried out in-depth staff training to support high-achieving service and operations targets. o Maintained thorough knowledge of financial targets and strategies. o Aided improvements in customer service ratings through targeted staff training and mentoring. o Communicated clearly and effectively with staff to deliver daily service targets. o Built and maintained outstanding customer relations, leading by example to ensure faultless service ratings. o Handled complaints calmly and professionally, seeking and delivering swift, mutually beneficial resolutions. o Motivated and coached teams to deliver consistently exceptional service. o Worked with senior management to create and implement development strategies for improved profit levels. o Hired, coached and trained staff, monitored performance and offered mentoring to junior team members. o Grew business by creatively driving sales and maintaining cost controls. o Generated daily operational and sales reports for corrective action or continuous improvement. o Managed team of 500+ professionals. o Collaborated with support personnel to solve diverse issues impacting different areas of operations.
•Strategic Consulting, including business plan & sales strategy development.