Vancouver, British Columbia, Canada
I'm a results-driven Product Manager with over 13 years in the tech industry with the past 5+ years focused on creating impactful digital experiences through product strategy, UX design, and cross-functional leadership. From leading complex GCP migrations and launching a global desk reservation platform (Yara Works) to delivering AI-powered solutions, my work is rooted in solving real user problems and driving measurable business outcomes. I thrive at the intersection of data, design, and development — transforming insights into action and ideas into shipped products. Certified in PMP and Scrum, I bring structure to ambiguity and momentum to innovation. Whether it's navigating JIRA/GitHub, diving into SQL/Tableau, or aligning cross-functional teams, I lead with clarity, empathy, and a strong bias toward action. Let’s build what’s next — smarter, simpler, and better for users.
Led AI-driven features including predictive analytics and smart automation, improving personalization and reducing customer effort across key digital touchpoints. Owned and scaled B2C digital experiences used by global TELUS team members, driving measurable gains in engagement, retention, and user satisfaction. Designed and launched internal tooling that increased operational efficiency and reduced manual processes across support and field teams. Used data insights to inform prioritization, define success metrics, and guide roadmap decisions with a customer-first mindset. Drove cross-functional delivery through Agile practices aligning teams and stakeholders to ship high-impact features quickly and iteratively.
As a Product Manager at TELUS, I have led strategic initiatives, optimized product processes, and championed agile methodologies. Key responsibilities and achievements include: 🚀 Led the end-to-end lifecycle for a large-scale cloud migration initiative, improving infrastructure reliability by 80% and saving $4 million annually. Developed and tracked Key Performance Indicators (KPIs) to measure success and drive continuous improvement. 📅 Created business cases and product strategies by leveraging customer insights and design-thinking principles. Defined short-term and long-term goals, and developed future-state roadmaps to ensure product alignment. 📈 Proficient with Jira, GitHub, and Figma to track progress and ensure real-time visibility across teams. 🛠️ Proactively identify and resolve obstacles for product owners and development teams, ensuring smooth progress. 🤝 Collaborated closely with design, engineering, and data teams to prioritize features and improve user experiences, leading to a 100% Net Promoter Score on key product releases. 📊 Created dashboards using Dynatrace and Google Operations to track product progress and outcomes. 💼 Oversaw application licenses and optimized resource allocation to ensure budget adherence and maximize product success. 📋 Developed MOPs (Methods of Procedure) and coordinated tasks with application owners to ensure timely product delivery. 🤖 Implemented process automation, reducing manual toil by 28% and enhancing product efficiency. ☁️ Led cloud migration projects, ensuring smooth transitions and enhanced user experience. 👥 Provided regular updates to senior leadership on progress and financial status, contributing to 105% achievement of revenue targets in major sales events.
👥 Led a QA delivery team of 15+ members, resolving technical and non-technical issues, identifying process gaps, and initiating improvement opportunities to enhance team performance and project outcomes. 🏆 Scheduled and led agile ceremonies, including Sprint Planning, Sprint Reviews, and Retrospectives. Actively removed impediments to facilitate smooth project progress. 🔧 Managed build deployments and maintained test environments to ensure seamless integration and reliable testing processes. 📋 Conducted comprehensive reviews across the Software Testing Life Cycle (STLC), including requirement reviews, design reviews, test strategy reviews, and test case reviews to ensure alignment with project objectives. ⚠️ Facilitated triage meetings to address and resolve critical defects and blockers for various testing phases, including Application Testing (AT), Performance Testing (PT), and User Acceptance Testing (UAT). 🚀 Employed various defect reduction techniques and testing cycle time minimization procedures to meet Service Level Agreements (SLAs) and ensure timely delivery of high-quality products.
🌟 Led 50+ projects, ensuring end-to-end data delivery across multiple testing teams for comprehensive and accurate testing outcomes. 📊 Supported project teams by providing the correct set of prerequisite test data to facilitate successful test scenario execution. 🔄 Refreshed test environments and reloaded data sets post-release to ensure test data remains current and relevant. 📝 Created SQL scripts to retrieve precise data according to the test teams' requirements, ensuring data accuracy and efficiency. 🤖 Identified and implemented automation opportunities to streamline data delivery processes and improve team productivity. 🛠️ Utilized CA tools (formerly Grid-tools) for data sub-setting, preparing data sets efficiently for testing purposes. 📚 Maintained a knowledge transfer repository with process documents and flow charts, ensuring comprehensive documentation of Test Data Management tasks. 🚀 Supported deployment release nights by delivering production data, ensuring seamless integration and deployment. 🛠️ Assisted team members with technical issues encountered during daily tasks, providing solutions and support as needed. 👥 Trained new team members on data delivery processes, enhancing team competency and efficiency. ⚠️ Participated in project defect triage calls to resolve data-related defects, ensuring timely issue resolution. 📈 Shared daily test environment health reports with managers and stakeholders, using automated sanity scripts to monitor and report on test environment status.
📊 Created WBS to estimate QA effort for projects, ensuring accurate allocation of resources and effort. 🏆 Actively participated in daily scrums, sprint planning, sprint demos, and retrospectives as the QA lead, contributing to agile project success. 🔍 Performed lead reviews of test conditions, test cases, expected results, and test results to ensure thorough and accurate testing. 📈 Executed business scenarios and coordinated with other teams to ensure smooth and effective testing processes. 🧩 Conducted root cause analysis of production defects to identify and address underlying issues. 🤖 Assessed automation feasibility and identified critical automation flows to support continuous integration and enhance testing efficiency. 📢 Reported daily status updates to leadership and project stakeholders, providing visibility into QA progress and issues. 👩🏫 Mentored peers in understanding agile practices, supporting their growth and effectiveness in agile environments. 🛠️ Assisted team members with technical issues encountered during their daily tasks, offering solutions and guidance.