Orlando, Florida, United States
Strategic and data-driven Product Manager and Business Analyst with 10 + years of experience owning digital product lifecycle, leading requirements gathering, and delivering customer-centric solutions across Finance, Pharma & hospitality and enterprise operations. Adept at transforming business needs into actionable product roadmaps, defining KPIs, and collaborating with engineering, UX, and operations to deliver high-impact platforms and tools. Demonstrated success in managing guest-facing technology, POS systems, and enterprise applications to enhance service delivery and profitability.
Worked on developing GenAI Products for different use cases and implemented 2 full GenAI projects. Directed multiple enterprise programs (up to $8M budget) spanning AI automation, compliance modernization, and risk technology refresh. Managed distributed teams across Finance, Risk, and IT in a hybrid Agile-Waterfall environment; improved release predictability by 30%. Delivered two GenAI automation programs using AWS SageMaker & Bedrock, reducing audit cycle times and manual reporting by 40%. Implemented and enforced change management procedures, ensuring compliance with governance standards and client approvals. Expedited approved Change Orders to minimize delivery risk and maintain schedule integrity. Facilitated the definition of service levels and customer requirements, ensuring alignment with mission-critical needs. Acted as a client advocate, representing agency needs to senior leadership and delivery teams. Established and monitored customer satisfaction metrics, driving continuous improvement. Delivered executive-level status reports, risk briefings, and governance updates to steering committees. Followed and reinforced a defined project management methodology aligned with public-sector governance expectations. Successfully delivered multiple $10M+ enterprise programs supporting Justice and Public Safety operations. Improved delivery predictability by strengthening change control, risk management, and financial governance. Increased stakeholder confidence through transparent communication and executive-ready reporting. Directed delivery across multiple business units and agencies, coordinating internal teams, external vendors, and system integrators. Managed cross-functional teams of 20–40+ resources, including product managers, business analysts, developers, QA teams, infrastructure, and vendors. Served as Agile Coach for 4 delivery teams; mentored new Scrum Masters and established sprint metrics and health check frameworks.
Manage full program lifecycle for digital guest technology modernization (POS upgrades, loyalty systems, vendor integrations) across 30+ dining venues, driving 15% increase in guest satisfaction. Lead multiple Agile Scrum teams, ensuring delivery alignment, sprint velocity, and on-time feature releases. Partner with senior stakeholders in IT, Operations, and Finance to define project roadmaps, manage budgets (~$5M), and mitigate cross-team dependencies. Implemented ServiceNow workflow automation, reducing escalation turnaround by 25%. Built Power BI dashboards to monitor sprint metrics, throughput, and feature adoption KPIs across distributed teams. Established PMO-level controls for risk, issue, and dependency tracking, ensuring on-schedule delivery and stakeholder transparency. Championed Agile transformation through coaching sessions and sprint retrospectives — improving predictability and team engagement scores. Established KPIs for cost, throughput, and customer impact; introduced a product analytics framework to track feature adoption and ROI across cohorts. Drove integration of ServiceNow workflow automation for dispute-resolution routing, reducing escalations by 25%. Partner with engineering, marketing, and operations to deliver high-value product increments, prioritizing ROI-based features. Create Power BI dashboards tracking KPIs such as order velocity, retention, and operational efficiency. Lead backlog grooming, sprint planning, and retrospectives, ensuring clear scope and delivery velocity across global teams. Manage vendor partnerships, implementation schedules, and digital adoption training for 30+ locations. Own digital product roadmap for high-volume themed dining venues, leading initiatives across mobile order enhancement, wait-time reduction, and integration of seasonal campaigns.
Digital transformation Process implementation to develop a new application for the patients to capture their daily vitals. Medical Device - Procurement of medical devices like BP, Weight, Steps count wrist band to be used within the Patient facing App. Conducted brainstorming sessions with Business Stakeholders, Strategy Team, Research Division, Health Care Providers, eCarePathways to understand the need to launch a new Remote Management Health Application and its viability. Was instrumental in deciding the Minimal Viable Product for the Remote App in consensus with the stakeholders. Led the Identity Access Management Process with the Product Development, Device Management and the Security teams to discuss and implement the authentication process. Facilitated meetings between the development team and the content writing and the Legal & Compliance team to write the disclaimers, user guide, License Agreement, Guidelines and get it approved. Part of daily scrum where we would bring the core team to discuss each day’s achievements, agenda items for next day and impediments if any.