Mumbai, Maharashtra, India
As a BPO Operations Manager, my responsibilities maintaining customer concerns regarding processing & reviewing, project management, operations management, client enhancement, etc. A strategic planner with an exceptional understanding of workflow & planning, and project execution, I have often been called a “growth catalyst” amongst my peers and supervisors for the organizations I have worked for. I am adept in Team Management; handling operational issues and dealing with clients. Often recognized for my out-of-the-box approaches, I have proven experience in leading various technical projects, monitoring progress of team and creating reports accordingly. My educational background with Executive MBA in Operations Management gives an edge to my understanding of client processes & technical operations management and my work experience as an Operations Manager, and fuels my knowledge of various methods of report analysis, planning & troubleshooting, etc. With a professional style and demeanor unique to my own, I have what it takes to drive an organization to new heights and will be an asset for any organization. I possess great interpersonal, communicative, and managerial skills and have been a holistic leader, supporting mentor, and hardworking volunteer.
Cluster Manager Europe Region - Bookings, Export, Import, Invoicing, Cargo readiness.
Since Dec’16 with Tata Consultancy Services, Pune for ZIM Shipping–Europe Export & Import Documentation This has been a fruitful experience for me and my career as here I received novel opportunities to learn something innovative. My peers & supervisors have assisted me in the complete work process and to upgrade my skills in a better way so that I'll look forward at every work opportunity in an optimistic manner.
Managed Team of 44 for 9 different country processes. Part of process Transition for 9 countries. (4 onsite Transitions)
Managed Team of 16 for Thailand One Team Customer Service - Booking Process