New Delhi, Delhi, India
Dedicated customer experience professional, currently working as an Amazon CAP Customer Service Associate, with prior experience at JW Marriott New Delhi Aerocity as a Front Office Associate and at Welcomhotel by ITC Hotels as a Front Desk Receptionist. Skilled in premium service delivery, communication, service recovery, and multicultural customer interaction, with a strong interest in luxury airline and global customer service roles.
Amazon CAP Customer Service Associate Handled customer queries via voice and digital channels, resolving order and account issues with accuracy, empathy, and adherence to company policies while maintaining high service standards.