Istanbul, Istanbul, Türkiye
IT Strategy, IT Governance, IT Transformation, Digital Transformation, IT Budget Management , IT Service Management, Business Analysis, Process Management, Project Management, ITIL, Agile Project Management, SDLC (Software Development Life Cycle), DevOps, Multicultural Work Experience, International IT Projects, Software Architectural Design, Team Management Skills Software ERP Knowledge (LOGO,Navision,SAP,PlantumWeb), Warehouse Management Systems, MS Office Products, Business Intelligence Tools (Cognos,TARGIT,Qlickview), Database Tools (SQL Server, ORACLE, MySQL), Lotus Domino Applications, Digital Channel Management (Web, Mobile Channels, CRM), POS(Point of Sales) Applications, B2B Portals, Intranet, Callcenter Applications, DWH,BI, Salesforce, Microsoft Dynamics CRM E-Commerce Development and Management of Digital Sales Channels, Mobile and Digital Transformation, Google Analytics, Customer Tracking, User Experience(UX), WebSite Personalization, A/B Testing, MVT, SEO, Native applications, CRM Integration Hardware, Network and Security Backup and Disaster Procedures, Multiple Locations VPN network and VOIP Communication, Secure Network, User Tracking And Logging, Virtual Servers,Web Filtering, Firewall, Cloud Services and Platforms, Azure, Security Penetration Tests, Load&Performance Tests
• Defining IT Strategy, Roadmap and Project Portfolio for Digital Transformation • Created IT Team and organization from supporting model to business transformer • Managing Digital Transformation Program • BI Project (Data Dictionary, DWH Design and PowerBI implementation) • Dynamics 365 CRM Project (Lead, Activity, Sales, Marketing, Payments, Customer Support, Callcenter and AfterSales Operations) • Office 365 Project • Bank Integrations and Cash Flow Automation • Financial Operations Process Optimizations and Digitalisation • Digital Sales Channels Renewal Project
Ecommerce Managing all digital marketing activities and budget to grow digital sales Transformation of Ecommerce Architecture and Digital Channels Managing Outsource and Inhouse Software Developer Teams of Online Ordering Website, Mobile Website and Native App's Defining Digital Strategy, Digital Roadmap and Governance Launched Ecommerce Website of Domino's Pizza Russia Responsible for Software Development, SEO, UX(User Experience), A/B Test's and CRM based integrations BI (Business Intelligence) Transformation of Business Intelligence Architecture and Reporting Platforms Defining Business Intelligence Strategy and Roadmap Developing and supporting Reporting Systems for international Dominos Pizza Countries (Russia,Georgia and Azerbaijan) CRM Defining CRM Strategy and Roadmap Developed and Implemented on Microsoft Dynamics CRM Callcenter Ordertaking System and Store Integration on CRM Platform Customer Data Cleaning / Unification / Enrichment and Segmentation Campaign Management
• Developing IT strategy and business plan • Managing IT Budget and Investment • Supporting and Developing IT Systems (Servers, Network Structure and Software Applications) of Headoffice, three Supply Chain Centers and more than 300 Domino’s Pizza Stores • Development and of Online Ordering Web Site and other Digital Sales Channels Applications (Mobile, Iphone, Callcenter etc.) , management and support of all digital sales channels • Managing Conversion Process of POS Software and Computer Hardware in all Stores of Domino’s Pizza in Turkey • Project Management of ERP and WMS(Warehouse Management System) Systems Implementation • Business Intelligence and Reporting Project (COGNOS) • Virtual Servers Investment and Implementation • VOIP system between Stores, Callcenter and Headquarter, integration to Online Ordering System • 7 Days 12 Hours IT Helpdesk Organization for Stores • CRM Projects and Applications (Customer Segmentation, Loyalty Program, Campaign Offers) • Management of IT Equipment Purchase Process • B2B Portal , Extranet Development to take orders from Domino’s Stores to Supply Chain Center • Development and move to Digital platforms of Business Processes like expense approval and payment, leave approvals, equipment requests , Store Visits History, Customer Callbacks, Store Openings etc. • Building and Developing of IT Structure of Domino’s Pizza Russia, consulting Russian IT Team
- Responsible for Xerox IGEN3 Digital Press
Yazılım - Consulting and Project Management in Microsoft Navision Projects - Project Manager in Software Development for Construction Companies and Implementation on international cosnstruction sites - Responsible for TARGIT BI Tool