Istanbul, Istanbul, Türkiye
With over 20 years of rich experience in the IT sector, I have meticulously developed an expertise in delivering advanced technical solutions and robust support at exclusive level. My career embarked in 2006 at Probil, where I established a solid foundation as a System Support Specialist, adept in Windows OS, Server, and Network. The pursuit of excellence led me to a managerial role in outsourced IT support for a preeminent holding in Turkey in 2008. During this transformative period, I earned my MCSE certification, a credential that transitioned me into a strategic IT position at SNR Holding. Later in 2009, I undertook advisory and managerial roles within the government's tourism sector, which preceded a pivotal IT role with top government bodies, including the Prime Ministry and Ministry of Foreign Affairs. Before joining Microsoft, I managed IT and team operations, ensuring system security at events held by the United Nations and Turkish government, upholding strict security measures for both entities. That same year, after enhancing my skill set with MCITP training at Netron Technology Institute, I joined Microsoft. Here, as an engineer, I have thrived in various product and support groups, learning and employing multidisciplinary methodologies to tackle complex problems and fulfill high-level expectations. My commitment to a solution-oriented approach and a customer-first mentality has consistently informed my work on numerous cases and projects. Completing my master's degree in cyber security with distinction from Sabanci University marked a significant milestone in my career. Concurrently, I continue to play a collaborative role in addressing security-related matters within Microsoft. In my current capacity as an SME, I specialize in Performance Analysis, Kernel Debugging, and resolving OS Anomalies, while also offering my expertise for security-related requirements. Core Competencies: • Advanced knowledge of Computer Software and Hardware. • Expertise in Mid-Sized to High-Level Server Architecture. • In-depth familiarity with an array of Microsoft Products. • Proficient in System Management and Strategic IT Planning. • Renowned for System Troubleshooting and Technical Problem Resolution. • Exceptional Advanced Debugging Skills for the Kernel of Windows systems. • Proficiency in performing advanced analysis of anomalies and performance issues in Windows Servers. In my relentless pursuit of excellence, I have dedicated time to mastering AI and ML disciplines, developing innovative approaches that drive efficiency and enhance capabilities.
Senior Support Escalation Engineer | Windows Performance & Debugging Expert in resolving complex, escalated issues impacting enterprise environments. Specialize in deep OS performance analysis, kernel-level debugging, and advanced troubleshooting for Windows platforms. Key Focus Areas: Diagnose and remediate high CPU, memory, and I/O bottlenecks using advanced tools (Perfmon, WPA, WinDbg). Drive root cause analysis for critical incidents across Windows Server and client systems. Collaborate with engineering teams on product related concerns, provide business impact, and influence fixes. Develop automation and diagnostic workflows to optimize support delivery. Author technical content, best practices, and readiness programs for global teams.
System Support Specialist
System Consultant
Windows Server Platform | Support Engineer Professional Customer Support Premier Customer Support
IT Responsible
• Support Engineer: Deliver high quality service to Microsoft Enterprise customers by solving complex technical problems and helping to proactively prevent new issues. • Technical Expertise: Determine problem and narrow to a specific component while managing the customer’s expectations for resolution. Apply expertise to resolve more than one issue at a time. Collaborate across teams and technical product issues leveraging global resources as needed to resolve customer issues. • Knowledge Sharing: Develop workshops for colleagues, aimed to help them ramp with new technology. Attend weekly team conference calls to discuss top issues, open cases and information sharing practices. • Passion for Technology: Be innovative and passionate by providing solutions using the latest Microsoft technologies.Enjoy learning about new technologies, products and tools which can help you find a solution for a specific customer problem. • Proactive Services: Develop workshops for customers and for colleagues. • Product Quality: Identify if customer problem is caused by product defect and if so make the product team aware by filing a bug report or a design change request.