Riyadh, Riyadh, Saudi Arabia
I am a results-driven Business Development Manager with a strong background in driving sales growth, optimizing operations, and leading high-performing teams. With a deep understanding of sales strategy and client relationship management, I focus on delivering impactful business solutions and achieving long-term success. Previously, I worked as a Certified ServiceNow System Administrator, where I gained expertise in IT service management, system optimization, and process automation. This blend of business and technical experience enables me to bridge the gap between business goals and technology solutions, ensuring efficient operations and growth. I’m passionate about leading teams, driving innovation, and delivering results that drive business success.
• Drove sales growth and expanded market presence within the electromechanical industry through strategic business development and strong client engagement. • Identified and secured new business opportunities while managing key accounts to ensure long-term partnerships and high customer satisfaction. • Led tendering, proposal preparation, and pricing strategies, collaborating closely with engineering teams to deliver accurate technical solutions. • Implemented the Odoo ERP platform across the company, optimizing workflows for sales, inventory, and project management. • Trained staff and streamlined operations through customized Odoo modules, resulting in improved reporting, automation, and overall operational efficiency.
As a Business Development Team Lead, I specialize in driving revenue growth, optimizing sales processes, and leading high-performing teams. I focus on developing and executing strategies that expand market reach, build long-term client relationships, and enhance operational efficiency. I am committed to achieving business goals through strategic planning, client acquisition, and continuous team development. With a strong track record in sales leadership and cross-functional collaboration, I leverage market insights and data-driven strategies to ensure business success and sustained growth. • Team Leadership: Lead and motivate a sales team to exceed targets and drive business growth. • Sales Strategy: Develop and implement strategies to increase market share, generate new business, and maximize revenue. • Client Management: Build lasting client relationships, ensuring high satisfaction and repeat business. • Market Research: Identify new business opportunities through market analysis and customer insights. • Sales Process Optimization: Streamline operations and improve sales efficiency to boost performance. • Collaboration: Work with marketing, product, and customer success teams to align goals and drive initiatives. • Performance Tracking: Oversee forecasting, pipeline management, and sales metrics to ensure target achievement. • Contract Negotiation: Lead negotiations and close deals to secure new business. In this role, I combine leadership with a customer-first approach, focus on long-term growth and deliver value through efficient, results-driven strategies.
As a Service Now Developer, I am responsible for creating User Stories and updating the Product Backlog for release level requirements on the ServiceNow. Involved in the implementation of the ServiceNow modules such as Asset Management, Incident Management and Problem Management. Roles & Responsibilities: • Attended Review Meetings and Project Meetings, Analyzed Business Requirements and Functional Specifications and performed Service Catalog/Incident/Service Level Management Implementation. • Collaborated on development efforts with client Team during the Implementation of ServiceNow • Software configuration/ customization including UI customization, workflow administration, data imports, custom scripting, third-party software integrations using REST API, implementing new functionality, homepage customization. • Development of requirement integration components (SSO, LDAP, SOAP). • User Interface - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages and other UI elements for ServiceNow modules. • Implement security scheme and controls by using contextual security, control systems and data security. • Document business requirements/ process and build solutions. • Adhere to established testing, change management and communication guidelines. • Involved in design of Service Now foundation set-up, ESS form layout design and application integrations. • Created custom Notifications/Relationships. • Created new Business Rules/Script Includes/Client catalog script/client Script using JavaScript and AngularJS. • Created new Workflows based on Maintain Items. Environment: ServiceNow, ITIL, ITSM, HTML, JavaScript, Web services, MySQL.
As a Senior Quality Assurance Specialist, I led testing efforts to ensure the quality and functionality of software applications. I developed test plans, executed manual and automated tests, and identified defects, collaborating with development teams to ensure timely resolution. Additionally, I mentored junior QA team members and contributed to the continuous improvement of testing processes and methodologies. • Developed high-quality test plans, and test cases and enabled them on Azure DevOps Cl pipeline. • Executed test cases & developed traceability matrixes • Documenting and keeping track of test cases • Test Plan and its Components & Test Strategy Document components • Web Testing and Database Testing • Performed Product Test case design, writing, execution, and maintenance for multiple products • Conducted System, Integration, and Regression Testing • Submitted defects based on the Execution of the Test plan • Responsible for mentoring and training New hires
• Lead generation through proactive outreach and engagement strategies. • Identified and prospect potential leads through various channels, including cold calling, email outreach, networking events, and referrals • Fostered collaboration between marketing and sales teams to optimize results. • Enhanced operational efficiency by contributing to process improvements and training initiatives. • Crafted persuasive narratives that effectively communicate value propositions to prospects. • Mentored and support colleagues in honing their sales skills and operational processes.