Washington DC-Baltimore Area
My strength is owning the problems other people give up on: driving rapid root-cause analysis, coordinating escalations across technical teams, and restoring service in fast-paced, high-stakes environments — all while keeping resolution times and SLA commitments front of mind. I bring that same discipline to security, applying best practices around access control, endpoint compliance, and secure infrastructure design without losing sight of the people relying on the systems I support. Certifications: CompTIA Security+ | CompTIA Network+ | CompTIA A+ | Microsoft Certified: Azure Administrator Associate (AZ-104) | ITIL v4 Foundation | HDI Support Center Analyst (HDI-SCA) Clearance: Active Top Secret with SCI Eligibility Open to connecting with fellow IT and cybersecurity professionals, or discussing opportunities in incident management, systems administration, or IT infrastructure and security