Al Khobar, Eastern, Saudi Arabia
I am an experienced IT professional with over 10 years of experience in the Information Technology field. My expertise includes Data Center operations, Technical Support, and System Administration, supporting business-critical systems and users. I have strong hands-on experience in IT infrastructure, server management, troubleshooting, and WebProl'IFIC software. I have worked extensively with PAR POS and drive-through solutions, ensuring smooth and reliable restaurant operations. Recently, I successfully completed the implementation of Microsoft Dynamics AX 2012 R3, gaining experience in ERP and enterprise systems. Currently, I am working as an Information Technology Specialist in the hospitality sector. I am known for my problem-solving skills, critical thinking, and customer-focused approach, and I continuously seek to learn and grow.
•Provide Help Desk and Technical Support to end users, resolving hardware, software, and network issues efficiently •Install, configure, and maintain desktop computers, printers, and IT infrastructure •Manage and support Windows Server environments, including user accounts and system access •Perform troubleshooting for system errors, connectivity issues, and application problems •Support and maintain PAR PixelPoint (POS system), including configuration, issue resolution, and daily operational support •Work with Microsoft SQL Server for basic database tasks related to POS and system operations •Provide remote control support to diagnose and fix issues quickly with minimal downtime •Maintain proper IT documentation, system records, and support logs •Collaborate with team members and vendors to ensure reliable IT infrastructure •Deliver strong customer service, assisting staff with patience and clear communication •Apply critical thinking to solve complex technical issues under time pressure
Fama Technologies is IT Solution Providing Company core business is Restaurant Management System, Retail Management, ERP, Network Solution. Responsibilities: •Microsoft Retail Management Installation, Administration and Configuration. •Pixel Point Installation, Administration and configuration. •Acrelec Kiosk Installation & Configuration. •Configuring & Installation of Point of Sale. •Managing network Print server and Wi-Fi routers •Servers and IT Helpdesk •Investigating user problems, identify their source, determine possible solutions, test and implement solutions. •Installing and setting up a wireless infrastructure. •Troubleshooting networks, systems, and applications to identify and correct malfunctions and other operational difficulties. •Daily Routine Backups of Application & Database through NAS •Server Installation and Configuring of OS, Database
Managed and supported IT and system implementation projects, from planning to execution. Installed, configured, and maintained hardware, software, and network components at client sites. Provided technical support and troubleshooting during and after project deployment. Assisted in data center and infrastructure-related tasks, including system setup and monitoring. Prepared technical documentation, reports, and project records. Coordinated with vendors and internal teams to resolve technical and operational issues. Ensured compliance with project specifications, timelines, and quality standards. Delivered strong customer support during project handover and post-implementation phases. This role strengthened my skills in project coordination, technical problem-solving, system deployment, and client communication within a professional engineering environment.
Worked as an IT Specialist providing technical support and system implementation services, primarily focused on PAR PixelPoint and RMH POS products for hospitality and retail environments. Supported day-to-day operations by ensuring stable, secure, and efficient IT systems. Key Responsibilities & Experience: Installed, configured, and supported PAR PixelPoint POS and RMH POS systems, including back-office and front-end components. Provided technical support and troubleshooting for POS hardware, software, and peripheral devices. Supported drive-through and restaurant operations, ensuring minimal system downtime. Assisted with system upgrades, patches, and POS deployments at client locations. Provided on-site and remote support to resolve operational and technical issues. Maintained system documentation, user guides, and support records. Coordinated with internal teams and vendors for issue resolution and system improvements. Delivered reliable customer service and end-user training during and after implementation. This role strengthened my expertise in POS solutions, hospitality IT systems, troubleshooting, and client-facing technical support.
Worked as a System Administrator responsible for managing, maintaining, and supporting the organization’s IT infrastructure and business systems. Played a key role in ensuring system stability, security, and continuous availability for daily operations. Key Responsibilities & Experience: Administered Windows Server environments, including user accounts, permissions, and system policies. Managed Active Directory, file servers, and domain services. Installed, configured, and maintained servers, desktops, printers, and network devices. Monitored system performance and performed regular backups, updates, and patch management. Provided technical support and troubleshooting for hardware, software, and network-related issues. Supported data center operations, including server monitoring and maintenance tasks. Implemented and followed IT security policies, access controls, and best practices. Maintained technical documentation and system records.