Sydney, New South Wales, Australia
As a seasoned professional with over 20 years of experience in the Telecom and IT industry, my career interests are deeply rooted in driving innovation and delivering impactful solutions. I am passionate about leveraging my extensive expertise in Product Management, Solution Design, and Business Analysis to contribute to the success of forward-thinking organizations. I am particularly interested in roles that allow me to lead cross-functional teams, manage complex projects, and drive strategic initiatives. My experience across Europe, Asia, the Middle East, and Australia has equipped me with a global perspective and the ability to navigate diverse business environments effectively. I am eager to continue my journey in the Telecom industry, focusing on areas such as Product Planning, Business Case, Customer Research & Analysis, Performance Tracking, Pricing Management, and Go-To-Market execution. I am also keen on exploring opportunities that involve working on Business Support Systems (BSS) and OSS applications, with a particular interest in Solution Design for both B2C and B2B segments/models. My goal is to contribute to organizations that value innovation, agility, and customer-centricity. I am excited about the prospect of working with dynamic teams to launch new propositions, enhance customer engagement, and drive business growth.
• Leading the Product Development roadmap of initiatives to support a clear and consistent story for B2C and B2B markets • Leading key strategic initiatives from conception to implementation, assisting with managing internal and external stakeholders throughout the delivery pipeline • Managing of VAS annual forecasting and planning • Engaging with the Architecture and Marketing teams, collaborating on strategy to efficiently leverage Ufone's Platforms and go-to market activity to deliver against AOP (Annual Operation Plan) targets • Addressing and defining target market segments in order to develop propositions that will achieve AOP objectives, differentiate Ufone vs competitors and deliver relevant products to the market • Understanding and determining customer needs, including market trends and developments, customer research and contact center feedback • Understanding and tracking competitor activities specific to product categories • Collaborating with consumer and SMB business units to develop and market strategic bundled solutions • Ensuring that the product plans comply with relevant legal and regulatory requirements • Manages revenue delivery and budget spend, including daily optimization and providing real time targeting recommendations
• Development and execution of short to long term plans for BSS and VAS solutions in line with strategic business requirements. Translation of medium and long term architecture plans into yearly design objectives. These include BSS and VAS design, deployment & interoperability etc. • Preparing and evaluating the solution architectural expectations for performance, scalability, availability, reliability, usability, maintainability, extensibility and self-recovery. • Establish the most effective approach to integration of the solutions new and existing components (into legacy systems, application packages, business services, databases, etc) • Develop and recommend solution alternatives; asses their trade-offs in terms of the business viability, technical attributes, and costs. Drive innovation and provide competitive feedback, future design requirements into the organization and work with product managers to ensure the future product roadmaps consider target requirements. • Ensuring complete project lifecycle: business requirements collection, translation into technical requirement, RFx, (RFI, RFQ, RFP) preparation offers evaluation, vendor selection, price comparison, benchmarking, contract negotiation support, sow elaboration, end to end implementation, integration, system and platform performance KPI definitions, participation to hand over process to operation. • Preparation of budget forecast for CAPEX and OPEX requirements. Continuous optimization and capacity management through forecasting procedures of installed Charging, Billing, Provisioning and VAS solutions. • Responsible for developing and improving, SOPs, process and procedures for effective and smooth running of the department. Responsible for maintaining the document repository of BSS solutions. • Lead test scenario identification, test case writing and execution, reporting status, end-to-end test delivery of complex and large-scale technology solutions
• Drive and lead the team in all technical matters. • Analysis and Translate business requirements into design/technical requirements, as assigned. Also review the same as prepared by team members • Lead and manage to achieve the targets set in the product road map. Coordinate with relevant departments and inform the reporting manager and all concerned regarding any bottlenecks that can delay launch of new services. Ensure end to end product, offer or promo life cycle management from design and implementation to exist and clean up. • Evaluate the proposed solutions, identify risk and dependencies in proposed solutions • Lead and manage the preparation of technical requirements on new features and functions a and services. • Maintain regular reporting to Manager BSS /VAS on technical and departmental matters • Show high discipline to company policy and best practice in the area of legal and regulatory compliance. • Keep the team motivated, disciplined and create a team environment that is in the best interest of work. • Optimization of business solutions .
•Working for the Design & Planning of Warid Telecom’s GSM Intelligent Network (Ericsson CS 3.0, MSS, Content Management System) and Value Added Services (SMSC, MMSC, RBT, VMS, MTV, USSD, FAX Mail, Mobile Office, E Top-Up, LBS, PTT, Tariff Management etc) to ensure that the Network has an effective structural design and is planned in the most cost-effective & quality manner. •Prime responsibilities include, developing IN and VAS platforms to meet future services and architecture requirements along with services design, Network Integration, Installations and commissioning. •Translate marketing requirements into design/technical requirements for all IN & VAS Nodes. •Provide requirements on coordination with other departments to determine the progress of work, technical issues, launch schedules and provide information on changes in specification to all concerned parties •Monitoring and analyzing the system performance on the basis of statistics and reports from O&M. Based on these reports, identify the areas of improvements and develop techniques for optimization •Installation, integration and acceptance testing of new nodes and services •Monitor Quality and Grade of service •Show high discipline to company policy and best practice in the area of legal and regulatory compliance. •Follow proper chains and rules for resolving any issues in relation to technical problems. •Drive and lead the team in all technical matters. •Lead and manage to achieve the targets set in the product road map. Coordinate with relevant departments and inform the reporting manager and all concerned regarding any bottlenecks that can delay launch of new services. •Evaluate the proposed solutions, identify risk and dependencies in proposed solutions •Lead and manage the preparation of technical requirements on tendering of platforms and services •Maintain regular reporting to Manager IN/VAS on technical and departmental matters