Manchester, England, United Kingdom
Pursuing a Bachelor of Science in Business, Management, Marketing, and Related Support Services at The University of Manchester, expected July 2026. Delivered exceptional customer service as a CX Team Member at Foot Locker until December 2025, collaborating with internal teams to implement effective sales strategies and ensuring smooth operations during high-traffic periods, including holidays. Previously contributed to Manchester Stinger Motorsports as Business Team Lead, where efforts were directed toward outreach initiatives and business planning for the Formula Student UK Competition. Demonstrates competencies in retail sales, inventory management, and business planning while promoting effective collaboration and organisational success.
Provided high-quality customer service by assisting a diverse clientele with product selection and ensuring a positive shopping experience. Worked cross-functionally with internal teams to align on product knowledge and sales strategies, ensuring cohesive customer communication and enhancing sales performance. Collaborated with both stock and sales team members to meet daily KPIs and handle high-traffic periods, such as Black Friday and Christmas, effectively and demonstrated adaptability and professionalism.
Spearheaded various business operations, such as outreach initiatives and grant applications. Collaborated with diverse teams such as the Internal Combustions and Electric Vehicles disciplines to manage society-wide projects.
Responsible for the curation and presentation of a sensible and innovative business plan at the annual Formula Student UK Competition in Silverstone. Produced comprehensive sales and profit forecast to direct overall strategic management. Conducted extensive market research and analysis, providing deep insights that formed marketing initiatives.
Provided administrative support to coaching staff and technical director to co-ordinate training sessions, by registering players. Managed event logistics by multi-tasking photography, interviews and venue set up to enhance brand image and social media presence. Delivered a complete client-oriented services with transparent yet consultative approach to drive organisational KPIs. Paid close attention to the health and safety standards in training venues to foster an appropriate training environment.
Implemented training programs tailored to various age groups, sharpening their teamwork, and tactical awareness. Provided detailed individual feedback to players, which improved their technical improvement, fitness, and mental preparedness.
Mentored and trained a diverse military team of 16 through excellent inter-personal communication and relationship building to meet the organisational training objectives and drive KPI. Developed discipline, resilience and exceptional teamwork abilities through rigorous training and operational responsibilities. Honed problem-solving and adaptability by proactively making decisions in high-pressure environment. Enhanced project management and stakeholder collaboration capabilities by collaborating with senior military officials in data tracking, performance analysis and reporting using Microsoft Office tools, improving operational efficiency. Demonstrated exceptional internal communication skills, ensuring clarity in relaying critical information across large teams and ensuring alignment across department.