Tunapuna-Piarco, Trinidad and Tobago
I help coaches eliminate the repetitive admin tasks that eat up their week. Things like client onboarding, session scheduling, and payment reminders - the work that matters but takes time away from actual coaching. I build simple, automated systems using tools like Dubsado, Airtable and Zapier to organise your workflows so nothing falls through the cracks. I've seen how much great coaching gets buried under admin chaos. My job is to clear that away so you can focus on your clients without burning out. If you're tired of one admin task in particular, send me a message. I'm not selling anything - just learning what actually annoys people. Happy to share what I'm seeing others do as well.
• Provide clerical support to both the Director of the division and the Committee she chairs. • Liaise with committee members regularly and provide support where required. • Arrange for monthly meetings. • Organize and coordinate events. • Liaise with external stakeholders and suppliers.
• Liaised with project owner regarding the current system and what the proposed system should offer. • Conducted research to understand pain points of their current system. • Communicated the design status of the project regularly. • Designed low fidelity artifacts to reflect proposed solution. • Communicated with stakeholders regularly on the design and made changes were necessary. • Designed and prototyped the high-fidelity proposed solution. • Collaborate with the development team when necessary.
• Trained call centre representatives in quality assurance and maintained a 95% customer satisfactory rating during my tenure. • Assist supervisors with customer’s issues, follow up on escalations and ensure 100% resolution of all complaints. • Conducted weekly focus and huddle meetings with staff. • Trained and updated staff on new procedures and product changes. • Supported staff to maintain service level agreements (SLA’s) during shift. • Reported on any anomalies that occurred during shift. • Resolved any call centre issues arising between representatives or otherwise.