Portland, Oregon Metropolitan Area
Result driven thought leader with 6+ years of experience across diverse domains including - Product Management, Business Partnering, Financial Data Analysis and Reporting, Sales and Brand Marketing. Adept at quickly understanding various business requirements, deconstructing them, prioritizing and developing a growth and vision plan for core company platforms, that enhance customer experience. Skilled in communicating with multiple stakeholders, managing expectations and being a bridge between various parts of an organization. Strong analytical outlook enabling structured problem solving. Highly passionate about finding creative solutions to create business value. Specialities: Product Management Business Partnering and Analysis Finance and Strategy Planning Sales and Brand Management
Worked within the Customer Support Operations team and involved in continuous improvement of systems and processes. Project lead for end-to-end automation of legacy systems and tools and migrated to Aurea Support Systems across all support channels like Web, Phone, Email etc. Periodic reviews of the cross functional processes with various business stakeholders to make them more efficient and automated. Exposure to working with Salesforce CRM.
Brand Management • Developed and executed the seasonal strategy for the brand Tang based on consumer insights and historical data analysis • Performed comprehensive competitor analysis and recommended suggestions for consumer and customer promotions • Partnered with multiple creative and media agencies for ad-making and telecasting • Effected digital marketing promotions with Facebook Posts and Instagram Carousels • Familiar with common consumer marketing research tools like Nielsen, Household Panel, IMRB • Undertook end-to-end responsibility for a special collaboration with Kelloggs Oats providing incremental sales of $0.05 Mn Sales Management • Responsible for delivering $30Mn annual sales of Cadbury's portfolio in South Gujarat, India • Led a team of 5 sales executives; managed 26 direct customers and 110 field sales representatives • Grew the territory by 9% and increased chocolate sales by 55% • Also responsible for new product launches, executing specific brand objectives and overall business development
• Worked as a Management Intern with the Operational Excellence team. Received a Pre- Placement Offer to work at the firm, following the internship • Identified and resolved major process issues in 2 Business Units ( Tax-Escrow and Research), by Root Cause Analysis. Designed a white paper for structuring the RCA procedure. • Reduced the number of Ombudsman Cases and recommended process changes to reduce turnaround time. • Designed the complete Inventory Management Model for the BUs, setting target to reduce workflow volumes.