Pune District, Maharashtra, India
Hospitality professional (BSc in Hospitality Studies) with hands-on experience across hotels, restaurants, and QSRs. Skilled in guest experience, restaurant operations, housekeeping, coordination, communication, and sales & marketing support, with strong transferable abilities in facility management (soft services), sales and marketing, and hospitality management roles. Passionate about delivering exceptional service, driving operational efficiency, and creating memorable guest experiences in dynamic environments
Client Site: Philips Electronics India Ltd - Healthcare Manufacturing Centre Supporting daily soft services operations and ensuring smooth workplace support across the facility. Responsible for team coordination, maintaining service standards, and assisting with workplace requirements. • Team supervision for housekeeping operations and duty allocation • Monitoring general facility upkeep service quality and cleaning. • Supporting meeting room arrangements and internal events • Assisting with Food & Beverage service coordination when required • Overseeing basic horticulture and workplace presentation • Coordinating with client representatives and facility teams for smooth operations and Assist in maintaining admin records.
Assisted in supervising daily restaurant operations and front-of-house staff Supervised cover setup, cleaning and hygiene standards across dining, service, and back-of-house areas Supported sales and promotional activities, including upselling and customer engagement Assisted in inventory checks, stock updates, and preparation of basic operational reports Assisted in menu handling, including coordination with kitchen and staff for smooth service.
Managed front desk operations, handled walk-in, takeaway, phone, and online orders (Zomato & Swiggy), and processed payments efficiently Coordinated with kitchen and service teams, supervised inventory, purchase orders, support stock audits and vendor supplies Supervised cleaning staff, maintained hygiene standards, ensured compliance with SOPs and safety guidelines. Handled customer complaints, prepared operational reports, and supported cross-selling , upselling and promotional initiatives.
Gained hands-on experience across Corporate Events, Restaurant operations, Front Office, and Housekeeping, supporting smooth daily operations. Assisted in planning and coordinating corporate events, ensuring organization, service quality, and client satisfaction. Contributed to restaurant, front office, and housekeeping activities, gaining exposure to operational workflows and facility management practices. Developed skills in guest engagement, client support, coordination, and operational efficiency, with transferable experience relevant to facility management (soft services), corporate operations, sales & marketing support, and hospitality roles