Manchester Area, United Kingdom
A results-driven professional with 8+ years of experience across diverse industries, specialising in VIP experiences, event operations, and customer engagement. With a strong background in Quantity Surveying, Premium Hosting, Security Management, and E-Commerce & Sales, I excel at delivering seamless events, fostering client loyalty, and enhancing brand reputation. Passionate about excellence, I’m dedicated to creating memorable, high-quality experiences that exceed expectations.
• Support business development initiatives through market research, proposal preparation, and client engagement activities. • Monitor project costs, variations and financial performance. • Assist with cost estimates, budgets and tender submissions. • Support the procurement of subcontractors and suppliers. • Help prepare valuations, cost reports and final accounts. • Attend meetings and support commercial reporting. • Work collaboratively with project and design teams. • Review drawings and project documentation. • Maintain accurate project records.
• Coordinated the planning and delivery of conferences, corporate events, and private functions from enquiry to completion. • Produced accurate function sheets and event documentation for operational teams. • Managed client requirements, including catering, AV, room layouts, suppliers, and event schedules. • Built strong client relationships through excellent communication and exceptional customer service. • Conducted venue show-rounds and supported the conversion of enquiries into confirmed bookings. • Identified upselling opportunities to maximise event revenue and enhance client experiences. • Met and greeted clients on event days, ensuring smooth event delivery and resolving requests promptly. • Worked closely with operations, hospitality, sales, and external suppliers to deliver successful events. • Maintained accurate booking records, contracts, and health & safety documentation. • Managed multiple events simultaneously while meeting tight deadlines and maintaining high attention to detail.
• Operate in premium areas, ensuring VIP guests have a seamless experience. (Bentley Record Room) • Proactively engage with guests, creating a positive and memorable atmosphere. • Confidently upsell and upgrade packages to enhance their visit. • Work closely with security to maintain safety and assist with crowd management. • Support F&B and Guest Experience teams to uphold high service standards. • Adapt to different event types, from concerts to corporate functions. • Ensure premium areas are clean, well-presented, and meet brand standards. • Handle guest concerns professionally, resolving issues or escalating when needed.
• Provided close protection and static security for high-profile clients. • Managed security teams at concerts, festivals, sporting events, and public venues. • Coordinated security staff deployments and daily operations. • Conducted risk assessments and security audits. • Managed crowd control and access control procedures. • Liaised with clients, event organisers, and control room staff. • Responded to incidents and emergency situations, including first aid. • Trained and supervised security personnel on company procedures and safety protocols. • Monitored CCTV systems and conducted regular site patrols. • Maintained accurate incident reports and operational records. • Built strong client relationships and ensured high levels of customer satisfaction. • Ensured compliance with health and safety requirements and site instructions.
• Edit photography and edit website, adding new products to an international fast-fashion retailer • Write and edit blogs: Shopify and Shogun • Using a range of software and social media platforms to help customers: Front, Shopify, BigCommerce, Magento, Mintsoft and Slack • Developed promotional campaigns to boost sales. • Content production for multiple channels and developed overarching creative strategy. • Working with the Return Department to reach a target of 200 emails to be sent and 100 refunds to be made per day • Collaborating with the teams in different departments, managing warehouse deliveries and allocating staff duties. • Oversaw a team of over 70 employees, managing all business aspects, including warehousing and logistics. • Working with various departments around the warehouse and office • Emailing and giving exchanges/refunds/replacements, engaging with customers, dealing with complaints